Isabella Dawson
Donvale
Summary
Experienced Duty Manager with a strong record of delivering high-quality customer care for optimal satisfaction. Proficient in building and nurturing positive customer relationships, skilled in general accounting and finance operations. Exceptional time management abilities and extensive knowledge of the customer service sector. Committed to identifying customer needs and providing effective solutions. Motivated demeanor and diverse skill set to excel in any position.
Overview
4
4
years of professional experience
Work History
Duty Manager
Kmart
11.2024 - Current
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Supervised and coordinated team to provide guidance and support and maximise performance.
Customer service
Kmart
07.2023 - Current
- Developed and maintained customer service policies and procedures to ensure adherence to company standards.
- Trained and coached new customer service representatives on best practices and customer service standards.
- Listened and resolved any customer complaints.
- Upheld the store's policy in all circumstances.
Customer Service
Timezone
04.2022 - 08.2024
- Developed and maintained customer service policies and procedures to ensure adherence to company standards.
- Cleaned and maintained all machines by sanitising and washing.
- Ensured all customers were safe when using games.
Fast food Employee
McDonalds
05.2021 - 09.2023
- Prepared food carefully in response to customer requests or allergies.
- Assisted with food preparations price to service.
- Handled food with sanitation and safety in mind.
- Built a strong working knowledge of the company procedures and protocols.
- Developed a strong working knowledge of products and offerings.
Education
Bachelor of Nursing - Nursing
Swinburne University of Technology
Melbourne, VIC10-2027
Yr 12 -
Doncaster Secondary College
12.2023
Skills
- Skillful
- Team supervision
- Experienced
- Time Management
- Customer Service
- Expert
- Ability to Work in a Team
- Leadership
- Fast Learner
- Highly organized and efficient
- Process updates
- Staff training and development
Hobbies and Interests
- Rugby
- Volleyball
- Poi Making
- Church community group
- Soup Kitchens
Timeline
Duty Manager
Kmart
11.2024 - Current
Customer service
Kmart
07.2023 - Current
Customer Service
Timezone
04.2022 - 08.2024
Fast food Employee
McDonalds
05.2021 - 09.2023
Bachelor of Nursing - Nursing
Swinburne University of Technology
Yr 12 -
Doncaster Secondary College
Similar Profiles
Nathan CalmanNathan Calman
Retail Sales Assistant at KmartRetail Sales Assistant at Kmart
Valerie WilsonValerie Wilson
Cashier/stocker at KmartCashier/stocker at Kmart
Madalaine McdonaldMadalaine Mcdonald
Team Member at KmartTeam Member at Kmart
Cristian CiampaCristian Ciampa
Retail Team Member at Bunnings WarehouseRetail Team Member at Bunnings Warehouse
Lester PintoLester Pinto
Product Manager at Remtron Automation Pty LtdProduct Manager at Remtron Automation Pty Ltd