Isabella Diaz

As a disability support worker, it requires compassionate and gentle care while treating people with dignity and respect. I have been working closely with one client twice a week whom I have built a quick relationship with.

• Driving client safely to social activities and appointments;
• Adhering to the medication schedule required per day;
• Helping build the client's social, household and life experience skills;
• Provided assistance in daily living activities; activities such as cleaning their bedroom, learning to cook various meals, tending to the animals and doing their laundry.

VIPeople, 09/17 - 12/22

As an events staff member, I am given various responsibilities and must quickly learn new venue information to provide the best customer service. I assist patrons with their needs, various inquires and directing them to different areas of the venue as well as resolving any arising issues to the best of my ability.

• Ensuring patrons are comfortable and feel safe in the environment, as well as monitoring their behaviour;

• Effectively controlling and resolving arising issues fast;

• Quickly learning a new venue layout;

• Ushering patrons to their assigned seating;

• Scanning and managing entry as well as assisting with ticketing issues;

• Communicating frequently with the assigned managers, venue security, staff and emergency services;

• Working together efficiently with staff of different companies

• RSA marshalling;

• Corporate waiting for VIP guests which include alcohol stock take, delivering/serving alcohol, serving platters and clean-up of all rooms after an event whilst ensuring safe food handling;

• Directional car park and managing vehicles;

• Busy bar and register service;

• Always taking initiative and completing tasks that I can see need fulfilling;

• Approaching patrons or fellow co-workers that look to be in need of assistance.

As a CSA, I was the face of the company. I delivered quality and tailored customer service with an ability to provide advice regarding sales and purchases. When I was not assisting customers, I was very regularly tending to the games and cleaning the venue. Our weekends were our busiest hours and I was always on the go, multi-tasking while still working efficiently.

• Consistently cleaning the games and the venue to uphold COVID safe practices and procedures;

• Fixing broken games and error issues;

• Managing and replenishing stock both on the floor and out back;

• Hosting children's parties;

• Booking and managing parties over the phone and in-person;

• Liaising with other venues to transfer customer data and issues;

• Investigated and resolved customer inquiries and complaints quickly.

• Up-selling our products and packages;

• Processing transactions;

• Ticketing and organising products at our large prize redemption.

• Trained and supervised new staff members to engage in sales, POS system handling, cash transactions and customer service requirements.

• Ensuring student enquiries were met and handled on time to their satisfaction;

• Providing peer support as well as being the first point of contact for all guidance and support;

• Frequently organising, developing as well as participating in village activities and community programs both on and off campus;

• Working and coordinating with other villages in various suburbs;

• Liaising with the residential assistant team, emergency services and university staff;

• Communicating daily with students, university staff and contractors;

• Working with key community contacts such as emergency response, police and campus security, to ensure the safety of the residents;

• Monitoring as well as regulating individual and group behaviours;

• Completed daily duties as head of admin/reception from 9am-5pm;

• Processing and writing documentation, conducting regular village tours and checking in new residents;

• Processing cash and card transactions;

• Responsible for handling confidential residential and staff information.