Isabella Esposito
Nursing Student
Sydenham,VIC
Summary
Compassionate with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Clinical Case Manager
KaizenCare
10.2023 - Current
- Maintained up-to-date knowledge of relevant policies, procedures, regulations, guidelines related to clinical case management practice, ensuring compliance across all professional activities.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Assisted in the development of quality improvement initiatives aimed at enhancing service delivery efficiency within the organization
Front of House Wait Staff Member
Roasting Warehouse
09.2022 - 10.2023
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences.
- Accurately processed payments, including cash, credit card transactions, and splitting bills among parties when necessary.
- Received consistent positive feedback from managers regarding exceptional performance in customer service-related tasks like tableside check-ins and sales of product.
Retail Cashier
The Lucky Charm
02.2022 - 09.2022
- Promoted store loyalty programs, increasing member sign-ups and overall customer engagement.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
Shelf Stacker
Coles Supermarket
06.2021 - 04.2022
- Enhanced visual appeal of store displays by creating aesthetically pleasing arrangements of merchandise.
- Maintained store cleanliness and safety standards, contributing to a positive shopping experience for customers.
- Increased overall efficiency by assisting with training new team members on proper shelf stocking techniques and company protocols.
- Reduced out-of-stock instances with diligent monitoring of product levels on the sales floor.
- Promoted a safe work environment through adherence to proper lifting techniques when handling heavy boxes or bulky merchandise.
Education
Bachelor of Nursing -
RMIT University
Bundoora, VIC12.2025
High School Diploma -
Catholic Regional College
Sydenham, VIC12.2021
Skills
Medication Management
Teamwork and Cooperation
Therapy
Quality Improvement
Clinical Documentation
Patient Assessments
POS System
ID Verification
Customer Assistance
Loyalty Program Promotion
Loyalty Program Promotion
Certification
First Aid and CPR
Timeline
First Aid and CPR
12-2023
Clinical Case Manager
KaizenCare
10.2023 - Current
Front of House Wait Staff Member
Roasting Warehouse
09.2022 - 10.2023
Retail Cashier
The Lucky Charm
02.2022 - 09.2022
Shelf Stacker
Coles Supermarket
06.2021 - 04.2022
Bachelor of Nursing -
RMIT University
High School Diploma -
Catholic Regional College