Isabella Evile
Ipswich
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilising customer service best practices and adept at exploring different solutions to address customer needs effectively in high-stress environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Kentucky Fried Chicken
01.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Harvest Markets
11.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Lead Barista
Breakfast at Stephanies
08.2020 - 01.2022
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
Education
Bachelor of Paramedicine - Health
University of Southern Queensland
Ipswich, QLD02-2025
High School Diploma -
Ripley Valley State Secondary College
Ripley 11-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Team - orientated
- Customer focused
- Accountable
Timeline
Customer Service Representative
Harvest Markets
11.2023 - 07.2024
Customer Service Representative
Kentucky Fried Chicken
01.2022 - Current
Lead Barista
Breakfast at Stephanies
08.2020 - 01.2022
Bachelor of Paramedicine - Health
University of Southern Queensland
High School Diploma -
Ripley Valley State Secondary College
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