Isabella Frohlich
Customer Solutions Advisor
Hornsby
Summary
Marketing student and Customer Solutions Advisor at TPG Telecom with a strong background in customer service, communication, and problem-solving. Passionate about innovation, data, and improving customer experiences.
Overview
4
4
years of professional experience
24
24
years of post-secondary education
3
3
Certifications
Work History
Reception and Customer Support (Secondment)
TPG Telecom
05.2025 - Current
- Selected for a high-visibility secondment at TPG’s corporate headquarters
- Liaise with internal teams and external visitors, delivering a professional and welcoming experience
Customer Solutions Advisor
TPG Telecom (Vodafone)
12.2023 - Current
- Deliver high-quality support and solutions to customers, contributing to customer satisfaction and retention.
- Maintained a high level of expertise in company products/services through continuous learning initiatives; leveraged this knowledge to provide exceptional assistance and advice to clients.
Team Supervisor / Front of House
Betty’s Burgers
12.2020 - 12.2023
- Managed team operations and customer interactions in a fast-paced environment.
- Trained new staff and ensured consistent service delivery.
- Developed leadership and multitasking skills under pressure.
Education
Bachelor of Marketing And Media -
Macquarie University
Sydney, NSW 04.2001 - Current
Skills
Tools: Excel, Minitab, Tableau (basic), Microsoft Office
Skills: Customer Service, Problem Solving, Communication, Time Management
Traits: Adaptable, Fast Learner, Collaborative, Insight-Driven
Certification
Excel Skills for Business: Essentials - Macquarie University
Timeline
Reception and Customer Support (Secondment)
TPG Telecom
05.2025 - Current
Data Analytics for Lean Six Sigma - University of Amsterdam
03-2025
Excel Skills for Business: Intermediate I - Macquarie University
01-2025
Excel Skills for Business: Essentials - Macquarie University
12-2024
Customer Solutions Advisor
TPG Telecom (Vodafone)
12.2023 - Current
Team Supervisor / Front of House
Betty’s Burgers
12.2020 - 12.2023
Bachelor of Marketing And Media -
Macquarie University
04.2001 - Current
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