Isabella Futcher
Melbourne
Summary
Strategic and tactical Events Executive with years of experience managing and motivating high-performing event teams and partners. Leads multi-discipline, multi-stakeholder professionals to deliver global, high-profile events. Tech-savvy and dynamic executive with broad expertise and experience in electronic and people-focused event promotion and execution.
Overview
4
4
years of professional experience
Work History
Events Operations Executive
Sportsnet Holidays
01.2024 - Current
- Delivering world-class travel documentation, impeccable client service, and seamless event logistics for Sportsnet's esteemed clientele while processing 1000+ tickets to sporting events worldwide.
- Managed travel document creation and maintained voucher queues.
- Daily usage of a multitude of CRM and report systems.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Generated comprehensive booking, finance, and ticketing reports
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Cultivated strong relationships with clients and provided onsite support.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
Event Support Specialist
F1 Experiences
03.2024 - 04.2024
- Spearheaded guided tours within the prestigious Champion Club and Paddock Club areas
- Collaborated closely with F1 personnel to ensure flawless execution of event logistics
- Provided assistance and support to guests, addressing inquiries and fostering positive relationships.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Product Coordinator
Sportsnet Holidays
04.2023 - 01.2024
- Entered sourced data into reservation systems
- Maintained event data entry and assisted with inventory management
- Travelled to major sporting events, gathering on-ground intelligence and building relationships with local partners.
- Developed comprehensive reports detailing product performance metrics, providing valuable insights for executive decision-making processes.
- Streamlined inventory management processes for improved efficiency and accurate forecasting.
- Coordinated product launches, ensuring timely delivery and optimal market positioning.
Social Media Manager
Speed You Later
07.2023 - 12.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Partnerships Assistant
Australian Grand Prix Corporation
03.2023 - 04.2023
- Mastered data entry, analysis, and reporting
- Contributed to successful team projects and delivered services to client locations efficiently.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
Broadcast Bookings & Services Coordinator
Tennis Australia
12.2022 - 03.2023
- Provided high-level booking coordination and communication at the Australian Open.
- Acted as the vital connection between Tennis Australia and all broadcast stakeholders.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
Photographer & Content Creator
Harness Racing Victoria
10.2022 - 03.2023
- Travelled to major events and captured photography
- Managed social media presence, reaching and engaging thousands of followers.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed strong relationships with clients through clear communication and professionalism.
Venue Operations Support
Melbourne Sports and Aquatic Centre
03.2022 - 12.2022
- Collaborated with supervisors to execute events
- Assisted with general maintenance and quickly resolved operational challenges.
- Optimized workflow efficiency through strategic scheduling, task prioritization, and workload distribution among team members.
- Increased customer satisfaction by resolving issues quickly and maintaining open communication channels.
Manager & Events & Group Coordinator
Kingpin Crown
03.2021 - 11.2022
- Managed a team of over 100 staff
- Designed and executed corporate events, managing every aspect of event planning.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
Education
Bachelor of Photography - Art
RMIT
Melbourne, Australia01.2021
High School Diploma -
Casuarina Senior College
Moil, NT12.2017
Skills
- Operations Management
- Operational Excellence
- Operations Oversight
- Team Leadership
- Reservation Systems
- Microsoft Office
- Travel industry knowledge
- Documentation
Languages
English
Native or Bilingual
Italian
Elementary
Personal Information
Title: Event Operations Executive
Timeline
Event Support Specialist
F1 Experiences
03.2024 - 04.2024
Events Operations Executive
Sportsnet Holidays
01.2024 - Current
Social Media Manager
Speed You Later
07.2023 - 12.2023
Product Coordinator
Sportsnet Holidays
04.2023 - 01.2024
Partnerships Assistant
Australian Grand Prix Corporation
03.2023 - 04.2023
Broadcast Bookings & Services Coordinator
Tennis Australia
12.2022 - 03.2023
Photographer & Content Creator
Harness Racing Victoria
10.2022 - 03.2023
Venue Operations Support
Melbourne Sports and Aquatic Centre
03.2022 - 12.2022
Manager & Events & Group Coordinator
Kingpin Crown
03.2021 - 11.2022
Bachelor of Photography - Art
RMIT
High School Diploma -
Casuarina Senior College
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