Isabella Galic
Joondanna,WA
Summary
Proven leader and effective communicator, demonstrated at Woolworths, where I excelled in resolving high-stress customer disputes enhancing loyalty through empathy, and in my involvement in debating, UN Youth, and local government. Skilled in Microsoft Office and adept at creative thinking, I effectively balanced team collaboration with exceptional time management, driving satisfactory outcomes for customers and the company. My background positions me uniquely to contribute effectively in roles demanding a blend of technical skills and excellent interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Woolworths
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Mount Lawley Senior High School
Mount Lawley, WA11.2024
Skills
My skills, which have been honed through my work experience and more particularly through my debating experience and through my involvement in UN Youth, include:
- Providing leadership
- Creative thinking
- Well organised
- Good time management skills
- Developed computer skills including Microsoft Office
Accomplishments
My accomplishments include;
- Young Innovators Award
- SVAPA Scholarship
- Academic Awards 2021-2022
Timeline
Customer Service Representative
Woolworths
06.2022 - Current
High School Diploma -
Mount Lawley Senior High School
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