Isabella Gandini

Role as a Barista and Order-Taker

• Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
• Controlled lines and crowds with quick, efficient service.
• Cleaned coffee, ice cream and milkshake machines, milk jugs, counters, utensils, and seating areas while on shift and prioritised a clean environment for guests and other employees.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Experienced in making many different variations of both hot and cold beverages from Iced Chai Latte's to Extra Hot Cappuccino's.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Offered immediate, friendly and knowledgeable assistance to every guest.
• Restocked bags, cups, lids, sauces, cocoa and chai powders, tea bags, coffee beans, milks and other counter and food supplies.
• Served and prepared iconic cafe foods such as Toasties, Muffins, Macaroons, Donuts, Raisin Toast and Banana Bread.

Role as a Crew Trainer

• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Set positive example for team members by providing high-quality, efficient service.
• Mentored employees from 14 to 40, to improve performance, food safety, and customer service.
• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.