Isabella Gazzola
Reservoir,VIC
Summary
Proven Dental Assistant with a track record of enhancing patient satisfaction and streamlining appointment schedules at Pacific Smiles Group. Skilled in Dental Radiography and demonstrating exceptional professionalism, I significantly improved scheduling efficiency. Expert in infection control and dental staff support, I bring a results-driven approach to dental care excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant
Pacific Smiles Group
Greensborough, VIC
08.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Exposed, developed and mounted dental x-rays.
- Staged tray for procedures by arranging dental instruments and equipment.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
Waitress
Cafe Lucio
Bundoora, VIC
10.2020 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Waitress
Degani Cafe
Coburg, VIC
04.2017 - 10.2019
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor Of Nutrition -
Australian Catholic University
Melbourne, VICCertificate III In Dental Assisting -
RMIT University
Melbourne, VIC07.2024
Skills
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Professionalism and Etiquette
- Dental terminology knowledge
- Instrument Sterilization Techniques
- Infection control proficiency
- Impression Taking Skills
- Electronic Charting
- Oral Surgery Assistance
- Dental staff assistance
- Endodontic Procedure Assistance
Certification
Certificate III dental assisting
High school VCE certification
- Certified Dental Assistant
Timeline
Dental Assistant
Pacific Smiles Group
08.2022 - Current
Waitress
Cafe Lucio
10.2020 - 08.2022
Waitress
Degani Cafe
04.2017 - 10.2019
Bachelor Of Nutrition -
Australian Catholic University
Certificate III In Dental Assisting -
RMIT University