ISABELLA GRIMA
Wychie,Australia
Summary
A dedicated and versatile professional with extensive experience in administrative management, customer service, and care support. Adept at multitasking, coordinating resources, and working in fast-paced environments to meet client needs and organisational goals. Proven ability to streamline operations, develop strong team relationships, and enhance service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration Supervisor/Assistant Manager
Dalby Stayover Village / Sodexo
Dalby, QLD, Australia
01.2023 - Current
- Assisted the executive management team by preparing reports, presentations, and handling correspondence, ensuring timely and accurate information was available for decision-making
- Greeted visitors warmly, handling inquiries and ensuring excellent customer service was maintained at all times
- Developed and implemented procedures to streamline administrative processes, reducing costs and improving productivity
- Managed calendars and set appointments for the management team, ensuring smooth daily operations
- Assisted in the recruitment, hiring, and training of team members, providing ongoing coaching to help employees achieve professional goals
- Monitored inventory levels, approved reorders, and ensured all necessary supplies were available to meet customer demand
- Built and maintained strong relationships with vendors, ensuring timely delivery of supplies and services
- Conducted workplace safety audits, ensuring compliance with all safety standards and regulations
- Managed office equipment maintenance, performed general office duties, and oversaw office productivity using Microsoft Office Suite for creating and revising documents
- Developed new administrative guidelines that improved operational workflow.
- Successfully coordinated large-scale events, managing logistics and ensuring smooth execution, leading to positive feedback from senior management
Kitchen Hand/Housekeeper/Administration Assistant
Jandowae Accommodation Park
Jandowae, QLD, Australia
01.2017 - 01.2023
- Cleaned and sanitised kitchen utensils, prepared ingredients for meals, and maintained stock levels to ensure smooth kitchen operations
- Inspected guest rooms, replenished room supplies, and addressed maintenance issues, ensuring a welcoming and clean environment for all guests
- Assisted in the administration of bookings, prepared invoices for long-term guests, and coordinated with large corporate clients such as gas and wind farm companies to meet their accommodation needs
- Operated booking systems, ensuring accuracy in client reservations and managing guest stays to maximise occupancy rates
- Assisted in preparing receipts, managing quotes for large-scale bookings, and handling daily administrative tasks to support the smooth running of the accommodation park
- Played a key role in managing long-term corporate bookings, contributing to the park’s reputation as a top choice for company stays in the region
- Helped reduce housekeeping errors by developing a checklist system that improved room cleanliness and guest satisfaction
Personal Care Assistant
Western Downs Regional Council
Jandowae, QLD, Australia
05.2021 - 04.2022
- Company Overview: Jandowae Domiciliary Care
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting, maintaining their dignity and independence
- Recorded and tracked vital signs (temperature, blood pressure, pulse) as per medical staff instructions to monitor client health
- Planned and prepared nutritious meals to meet individual dietary requirements, supporting clients’ physical well-being
- Accompanied clients to medical appointments and social activities, running errands such as grocery shopping to enhance their quality of life
- Maintained clean and safe environments by assisting with household chores, promoting hygiene and comfort for clients
- Responded promptly to any health issues or emergencies, liaising with supervisors and medical staff when necessary to ensure appropriate care was provided
- Jandowae Domiciliary Care
- Developed strong, trust-based relationships with clients, improving their overall quality of life and ensuring continuity of care
- Reduced stress for clients and their families by providing reliable transportation and personal assistance for daily tasks
Disability Support Worker
B Proud Go Pty Ltd
Chinchilla, QLD, Australia
06.2020 - 05.2021
- Provided assistance to individuals with disabilities in daily tasks, including dressing, grooming, bathing, and mobility support, ensuring dignity and respect
- Designed individualised care plans based on client needs and family input, ensuring services provided were both relevant and effective
- Collaborated with parents to monitor children’s social, behavioural, and academic progress, supporting their overall development
- Handled administrative tasks such as generating invoices, maintaining client files, and obtaining quotes from service providers, contributing to the smooth operation of the family business
- Prepared meals tailored to individual dietary requirements and worked closely with clients to ensure their nutritional needs were met
- Worked with local businesses to secure additional resources for clients, such as gym memberships, personal trainers, and healthcare services
- Successfully expanded the company’s client base by networking within the local community and establishing strong relationships with service providers
- Implemented efficient documentation processes that improved the accuracy and reliability of client records
Service Station Attendant
Darr Creek Oasis
Burra Burri, QLD, Australia
01.2017 - 11.2020
- Provided excellent customer service, answering inquiries, processing transactions, and building trust with customers to encourage repeat visits
- Facilitated sales of goods, handled fuel transactions, and maintained inventory levels to ensure items were well-stocked
- Accurately processed fuel and merchandise transactions using the point-of-sale (POS) system, balancing nightly income and preparing deposits for the bank
- Ensured the station’s cleanliness and safety by removing hazards, organising work areas, and maintaining safety protocols
- Managed daily operations, including checking customer identification for age-restricted purchases such as alcohol, cigarettes, and lottery tickets
- Introduced customer loyalty initiatives that increased repeat business and improved overall customer satisfaction
- Contributed to a 15% increase in merchandise sales through effective customer interaction and product recommendations
Education
Bachelor of Human Services -
University of Southern Queensland
11.2022
Year 12 High School Certificate -
Chinchilla State High School
11.2020
Skills
- Equipment Cleaning & Maintenance
- Staff Supervision & Training
- Compassionate Patient Care
- Service Documentation
- Household Cleaning & Organisation
- Operational & Inventory Management
- Microsoft Office Suite Proficiency
- Office Management
- Document Management
- Attention to Detail
- Recordkeeping and File Management
- Team Building and Leadership
- Employee Supervision
- Work Planning and Prioritisation
Certification
- First Aid Certificate
- CPR Certificate
- Certificate III in Individual Support (Ageing)
- Certificate II in Rural Operations
- Mental Health First Aid Certificate
- Food Safety Supervisor (Statement of Attainment)
- Certificate III in Business
- Currently completing my Certificate III in Fitness
References
- Julie Dallimore, Jandowae Accommodation Park, 0419 389 967
- Jenny Hartwig, Western Downs Regional Council, 0448 853 708
- Lynelle Seiler, Darr Creek Oasis, 0447 680 244
- Nathan Hartley, Dalby Stayover Village, 0497 027 420
- Louise Pharaoh, 0429 685 547
- Sonya Greenup, 0428 686 192
Timeline
Administration Supervisor/Assistant Manager
Dalby Stayover Village / Sodexo
01.2023 - Current
Personal Care Assistant
Western Downs Regional Council
05.2021 - 04.2022
Disability Support Worker
B Proud Go Pty Ltd
06.2020 - 05.2021
Kitchen Hand/Housekeeper/Administration Assistant
Jandowae Accommodation Park
01.2017 - 01.2023
Service Station Attendant
Darr Creek Oasis
01.2017 - 11.2020
Bachelor of Human Services -
University of Southern Queensland
Year 12 High School Certificate -
Chinchilla State High School