Isabella Handford
Tullamarine,VIC
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
1
1
year of professional experience
Work History
Waitress Trainee
Shear Outback
Hay, NSW
03.2021 - 12.2021
- Prepare food such as sandwiches or baked goods.
- Welcoming customers, informing them about specials and answering questions.
- Accept orders using POS ordering software and collecting payments using cash register and EFTPOS machine.
- Grinding and blending coffee beans, brewing coffee and tea and serving items to customers.
- Maintain a certain sanitized work station following health and safety guidelines.
- Present menus and provide detailed information when asked (e.g about portions, ingredients or potential food allergies).
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing task during peak hours.
Waitress Trainee
Riverina Hotel
Hay, NSW
01.2021 - 12.2021
- Greet customers, inform an option about specials or new items and answer questions
- Check dishes and kitchen ware for cleanliness and presentation and report any problems
- Prepare foods such as salads and dressings adhering to all the food and safety regulations and quality controls
- Communicate order details to the kitchen staff
- Work as a part of fun, high energy team.
- Arrange table settings and maintaining dining area.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers to topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and garnishes to assist the kitchen.
Education
No Degree - Mathematics
Hay War Memorial High School
Hay, NSWSkills
- Order Accuracy and Delivery
- Specials Promotion and Upselling
- Covid Symptom Screening
- Customer Service and Rapport
- Food Allergies
- Phone Inquiries
Timeline
Waitress Trainee
Shear Outback
03.2021 - 12.2021
Waitress Trainee
Riverina Hotel
01.2021 - 12.2021
No Degree - Mathematics
Hay War Memorial High School
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