Isabella Hartwig
Newcastle,NSW
Summary
A 21-year-old student from Brisbane Australia, who has currently relocated to Newcastle after studying abroad for 6 months in the UK. Thrilled to experience new adventures including a new workplace. Evokes a strong work ethic, exceeding customer exceptions while maintaining an entertaining work-life balance. Diverse work career which encouraged the development of necessary skills has worked hospitably for over six years gaining experience in cafes, bartending, hotels, and restaurants, doing social media management, event planning, and content creation motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Pursues every opportunity to support team members and proactively address issues—outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food, and meeting customer demand with adiligent and well-organized mentality, organising events, and staff, and creating unique trendy marketing through content creation.
Overview
8
8
years of professional experience
Work History
Gold Class • Barista • Bar Tender – Event Coordinator Assistant
Event Cinemas
11.2019 - 09.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Helped management keep adequate supply on hand by notifying of shortages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Floor Manager • Barista • Waitress
Chillax Café
07.2019 - 11.2021
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
Work Experience/ Returning Intern • All Rounder (waitress/ Housekeeper/bar Tender/barista/food and Beverage Service)
Royal Pines Hotel
07.2018 - 01.2019
- Frequently inspected production area to verify proper equipment operation.
- Prepared project presentations and reports to assist senior staff.
- Supported with creating project marketing materials to promote services.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
- Provided project progress updates and proposed solutions to issues.
- Created and managed project plans, timelines and budgets.
Food and Beverage Service • Barista
Coffee Club Coffee Cart
01.2016 - 12.2017
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Education
Bachelor of Arts - Business Management
Queensland University of Technology
Queensland, Australia11.2026
Bachelor of Arts - Film And Video Production
Leeds University
Leeds, United Kingdom02.2024
Diploma of Business (BS50215) -
Barrington College (45030)
Brisbane, QLD09.2020
Certificate III in Hospitality (SIT30616) -
Barrington College (45030)
Brisbane, QLD04.2020
High School Diploma -
John Paul Collage
Queensland, Australia01.2020
Skills
- Supervisor
- Barista
- Event Planning
- Social Media Manager
- Digital Marketing
- Bar Tending
- Waitressing
- Management leader
- POS Systems
- Team Player
- Conflict Resolution
- Drink customization
- Safe Food Handling
- Beverage Preparation
- Hospitality service expertise
References
- Romana Jackson, General Manager of Mtt Gravatt Event Cinemas, +61 7 3906 4623, +61 410 481 491, romana_jackson@evt.com
- Paula Kolisch, Assistant Manager at Mtt Gravatt Event Cinemas, Paula_Kolisch@evt.com
- Sharlene Mulvenna, Previous Owner of Chillax Café / HR Manager, 0408329061, Sharlene.mulvenna@live.com.au
- Jared Cosford, Co-Owner of Mont Marte International, 0423374920, jared@montmarte.com.au
- Jess Kynaston, Café Manger, 0431709373, jesskynatson@hotmail.com
- Sonia Dell, Director of Southern Cross Investment Properties, +61 438 763 793
Timeline
Gold Class • Barista • Bar Tender – Event Coordinator Assistant
Event Cinemas
11.2019 - 09.2023
Floor Manager • Barista • Waitress
Chillax Café
07.2019 - 11.2021
Work Experience/ Returning Intern • All Rounder (waitress/ Housekeeper/bar Tender/barista/food and Beverage Service)
Royal Pines Hotel
07.2018 - 01.2019
Food and Beverage Service • Barista
Coffee Club Coffee Cart
01.2016 - 12.2017
Bachelor of Arts - Business Management
Queensland University of Technology
Bachelor of Arts - Film And Video Production
Leeds University
Diploma of Business (BS50215) -
Barrington College (45030)
Certificate III in Hospitality (SIT30616) -
Barrington College (45030)
High School Diploma -
John Paul Collage
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