ISABELLA HASLAM

• Efficiently managed incoming calls, ensuring prompt and professional handling of enquiries and complaints from residents.
• Organised and maintained accurate monthly EMIB reports, supporting departmental record-keeping.
• Actively participated in departmental meetings, contributing constructive insights and practical suggestions to improve service delivery.
• Collaborated closely with Environmental Health officers to develop and implement CRMS (Customer Relationship Management Systems), ensuring timely follow-up and resolution of resident concerns.
• Worked alongside coordinators to review and update the local authority’s website, ensuring all environmental health and compliance policies were accurate, accessible, and up to date.
• Created and maintained new web pages, providing residents with clear, reliable, and current information regarding environmental health services and compliance standards.

As an administrator at the University, I deliver efficient, effective, and innovative office support to a team crucial for the University's seamless operation. My responsibilities included:

• Leading the Medical Needs Assessment Team, overseeing all incoming students with additional medical requirements.
• Coordinating with various university teams to facilitate a smooth transition for students each term.
• Engaging in face to face interactions with students to provide additional support as needed.
• Guiding students with individual needs through our specially equipped accommodation.
• Undertaking additional tasks to help the university accommodation team better understand our disability rooms, including creating a comprehensive document with photos and detailed descriptions for improved room allocation.
• Collaborating with Reslife staff to ensure the safety and wellbeing of our students.
• Amending fees for students with bursaries.
• Handling student complaints and offering accessible services to maintain high professional standards.
• Soliciting feedback from staff and students to gather insights and ensure that support services and processes are current and relevant to the student experience.
• Working closely with parents and students to ensure their needs are met appropriately.