Isabella Haykal
Dilston
Summary
Passionate community services graduate whom is passionate about serving members of the community and making a difference to peoples lives through a positive impact. I am proficient in case management and supporting people in need, and Adapt at helping community members find creative and productive solutions for issues with housing, employment, and health care. Strong multitasker able to handle a number of simultaneous client questions and problems with high accuracy and efficiency.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
6
6
years of professional experience
Work History
Kidsworld team member
Lifehouse church
01.2019 - Current
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Served as a mentor to new staff members, providing training on policies, procedures, and best practices for working with children.
- Created new and fun activities to drive enthusiasm for children.
- Promoted positive behavior among club members through reinforcement strategies and proactive conflict resolution techniques.
Waitress
Dairy Queen Cafe
07.2022 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Boatswain's Mate
Royal Australian Navy
05.2022 - 03.2023
- Conducted training to be a sailor in Royal Australian Navy training included how to to live and work together as a team, lessons in communal living, discipline, drill
- Conducted physical training and customs in the Royal Australian Navy conducted weapons and seamanship training
- Conducted training to be a boatswain's mate in the Royal Australian Navy
Crew member
Mcdonalds
08.2021 - 08.2022
- Served patrons and took their orders
- Served patrons food and beverages including table services
- Handled cash and credit card transactions
- Communicated effectively with customers to understand their individual needs and preferences
- Developed and maintained client relationships to secure repeat business
- Actively engaged with customers, anticipating their needs, maintained knowledge of store promotions and advertising current promotions to customers, resulting in increased customer loyalty and business
- Participated in training new hires, sharing knowledge and expertise to foster a supportive team environment and maintain high service standards
Member of Altona lifesaving club as a volunteer surf lifesaver
Altona lifesaving club
02.2020 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Year 10 Education - English, Mathematics, Biology, physics, physical education, health and human development
Gladstone Park Secondary school
Certificate IV - community services
Kangan Institute
Broadmeadows, VIC10-2024
Skills
- Time management
- Excellent communication
- Organisation
- Leadership
- Flexibility
- Problem solving
- Teamwork
- Customer service
- Positive attitude
Languages
Spanish
Professional Working
Italian
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Volunteer Work
- Getting involved in local advocacy groups to promote positive change in the community
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Waitress
Dairy Queen Cafe
07.2022 - 04.2023
Boatswain's Mate
Royal Australian Navy
05.2022 - 03.2023
Crew member
Mcdonalds
08.2021 - 08.2022
Member of Altona lifesaving club as a volunteer surf lifesaver
Altona lifesaving club
02.2020 - 04.2022
Kidsworld team member
Lifehouse church
01.2019 - Current
Year 10 Education - English, Mathematics, Biology, physics, physical education, health and human development
Gladstone Park Secondary school
Certificate IV - community services
Kangan Institute
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