Isabella Hipolito
Albury,NSW
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction and efficiency at Okami Japanese Restaurant through exceptional multitasking and team collaboration. My expertise in customer service and a strong work ethic, drove substantial improvements in service delivery and operational cleanliness, underscoring my commitment to excellence and positive guest engagement.
Overview
5
5
years of professional experience
Work History
Waitress
Okami Japanese Restaurant
Albury, NSW
04.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
Kmart Crew Member
Kmart Australia
Albury, NSW
04.2023 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
Hungry Jack’s Crew Member
Hungry Jack's
Albury, NSW
04.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Dental Assistant Receptionist
Dental Clinic
Sydney, NSW
09.2020 - 02.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
High School Diploma -
Albury High School
Albury, NSW11-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Strong work ethic
- Cash handling
- Guest engagement
- Till Operation
Languages
Tagalog (Filipino)
Professional Working
Timeline
Waitress
Okami Japanese Restaurant
04.2024 - Current
Kmart Crew Member
Kmart Australia
04.2023 - 08.2024
Hungry Jack’s Crew Member
Hungry Jack's
04.2022 - 04.2023
Dental Assistant Receptionist
Dental Clinic
09.2020 - 02.2022
High School Diploma -
Albury High School