Isabella Hoal
Camberwell,Victoria
Summary
Hardworking individual dedicated to reaching goals and expectations of my employers. Well communicated and passionate about building relationships in order for a business to thrive. Emotionally intelligent individual who has well rounded experience in different industries. Energetic and committed to maintaining positive interactions throughout my life
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Grazia Restaurant
01.2023 - 10.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Traffic Controller
Traficcaa
11.2021 - 03.2023
- Enhanced driver safety by diligently monitoring road conditions and conducting necessary adjustments to signal timings.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Stood for 10 hours with "Stop/Slow" paddle directing traffic.
Customer Service Representative
Ambulance Victoria - StarTek
04.2021 - 11.2021
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
NAB
11.2020 - 04.2021
- 2 hour phone call to collect data for assessment for personal loans
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Westpac - StarTek
01.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Waitress
Fiorelli Restaurant
02.2019 - 06.2020
- Cleaning, restaurant set up and allowed for smooth transitions between sittings
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Relationship building with colleauges
Hospitality Worker
Colombo's Family Restaurant
09.2015 - 02.2019
- Managed pizza section of family restaurant
- Phone orders, organising deliveries, pizza making
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
Education
Certificate IV - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC01.2021
Certificate III - Customer Engagement
Knowledge Space
Melbourne, VIC11.2020
High School Diploma -
Melbourne Girls' College
Richmond, VIC12.2018
Certificate III - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC11.2018
Skills
- Relationship Building
- Working collaboratively in teams
- Excellent communication and interpersonal skills
- Customer satisfaction
- Attention to detail
- Decision making
Hobbies
- Sport and fitness
- Travel
- Reading
- Learning about herbalism
Timeline
Restaurant Hostess
Grazia Restaurant
01.2023 - 10.2023
Traffic Controller
Traficcaa
11.2021 - 03.2023
Customer Service Representative
Ambulance Victoria - StarTek
04.2021 - 11.2021
Customer Service Representative
NAB
11.2020 - 04.2021
Customer Service Representative
Westpac - StarTek
01.2020 - 10.2020
Waitress
Fiorelli Restaurant
02.2019 - 06.2020
Hospitality Worker
Colombo's Family Restaurant
09.2015 - 02.2019
Certificate IV - Hospitality
William Angliss Institute of TAFE
Certificate III - Customer Engagement
Knowledge Space
High School Diploma -
Melbourne Girls' College
Certificate III - Hospitality
William Angliss Institute of TAFE
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