Isabella Huang

Throughout my career, I have developed a keen understanding of customer needs and preferences, and have honed my communication and interpersonal skills to build strong relationships with clients. I have experience using data and analytics to measure the effectiveness of marketing campaigns, and am comfortable using a variety of marketing tools and platforms to deliver targeted and impactful campaigns.

My role includes:
Processing invoices and credits. (Quoting prices, credit terms and other bid specifications.)
Fostering lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Gaining customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Promoting conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Managing daily operational aspects with the category manager. (Monitoring and reporting on sales performance metrics to inform decision making.)
Maintaining Price & Products files with updated promotions.
Presenting newlines proposal during category reviews. Monitored product line sales and costs, compiling thorough progress reports using data analysis.
Having regular meeting with account personnel. 
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Contributed to team objectives in fast-paced environment.
Training and guiding team members to maintain high productivity and performance metrics.
Reducing budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Supervising operations staff and kept employees compliant with company policies and procedures.
Informing customers of promotions to increase sales productivity and volume.
Consulting with businesses to supply accurate product and service information and promoting conversion of casual shoppers into customers through product
Contributing to ( Trade show ) event marketing, sales and brand promotion.

As an Administration Officer,I was responsible for managing the daily operations of the office, including scheduling appointments, managing correspondence, and coordinating travel arrangements. I also assisted with financial reporting and provided support to the executive team as needed.

I am skilled in using Microsoft Office Suite, including Word, Excel, and PowerPoint, and have experience with other software and tools commonly used in administrative support.

I was responded to :

• Prepare rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs and services.
• Maintain monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
• Provide purchase information to support budget planning, expenditures and financial commitments.
• Perform monthly reconciliation of open purchasing orders.
• Track inventory shipments and prepared spreadsheets detailing item information.
• Build and maintain professional relationships with clients and co-workers.
• Maintain complete documentation and records of all purchasing activities.

I was responsible for overseeing day-to-day operations, managing budgets, and coordinating with cross-functional teams to ensure operational efficiency.

My experience has taught me the importance of effective communication and teamwork, as well as the ability to manage and motivate teams to achieve their goals .

My responsibilities include:

• Established positive and effective communication among unit staff and reducing miscommunications.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Supervised operations staff and kept employees compliant with company policies and procedures.