ISABELLA JOYCE
Officer South
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Transport Administrative Service
Clayton
04.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone and email.
Hairdresser
Hairko Studio
Beaconsfield
02.2021 - 04.2024
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Managed appointment scheduling efficiently, maximizing daily bookings, while minimizing wait times for clients.
- Developed a strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Responded to customer inquiries by phone, email, and in person.
Apprentice Hairdresser
Kasey Lee Blonde Specialist
Clyde North
11.2020 - 02.2021
- Enhanced client satisfaction by providing high-quality haircuts, color services, and styling techniques.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations, and timely service delivery.
- Developed strong relationships with clients through excellent communication and customer service skills.
- Maintained cleanliness and hygiene in the salon at all times.
- Provided friendly customer service throughout the entire appointment process.
Hairdresser Assistant
Kasey Lee Blonde Specialist
Clyde North
01.2019 - 11.2020
- Improved client satisfaction by providing exceptional service and maintaining a clean, organized salon environment.
- Assisted hairdressers in efficiently completing appointments by preparing clients for services, and maintaining supplies.
- Contributed to a positive work atmosphere with strong teamwork, clear communication, and adaptability under pressure.
- Answered telephone calls and emails to provide information, and scheduled new appointments.
Education
Certificate Ill - Hairdressing
Chisholm Institute
Berwick, VIC12.2023
Skills
- Appointment Scheduling
- Adaptability and flexibility
- Time Management
- Social skills
- Customer service
- Relationship building and management
- Social media promotion
- Team collaboration
- Effective communication
- Complaint resolution
- Call center operations
- Follow-up skills
Timeline
Customer Service Representative
Transport Administrative Service
04.2024 - Current
Hairdresser
Hairko Studio
02.2021 - 04.2024
Apprentice Hairdresser
Kasey Lee Blonde Specialist
11.2020 - 02.2021
Hairdresser Assistant
Kasey Lee Blonde Specialist
01.2019 - 11.2020
Certificate Ill - Hairdressing
Chisholm Institute
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