Isabella Karpouzis
Melbourne,VIC
Summary
Accomplished Fast Food Store Manager at McDonalds, adept in employee training and inventory control. Spearheaded strategies boosting store profitability and ensuring food safety compliance. Demonstrates exceptional adaptability and decision-making skills, with a proven track record of enhancing customer satisfaction and team efficiency. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Fast Food Shift Manager
McDonalds
St Albans, VIC
12.2023 - Current
- Provide training on product knowledge and sales techniques to new employees.
- Assess customer feedback to identify areas for improvement for the store.
- Coordinated delivery schedules with vendors to ensure timely arrival of goods.
- Delegate work to staff, setting priorities and goals.
- Develop and implement strategies to improve store profitability.
- Monitor stock levels on a daily basis, and place orders when necessary.
- Ensure compliance with health and safety regulations at all times.
- Maintain cleanliness of the store by overseeing janitorial services and organizing merchandise displays.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepare staff work schedules and assigned team members to specific duties.
- Monitor cash register transactions throughout the day for accuracy and security purposes.
- Train new hires on customer service and rotation practices.
- Resolve customer complaints quickly and efficiently, while maintaining excellent customer service standards, and adhering to company policies and procedures.
- Implement policies and procedures related to health codes for food handling.
- Identify the needs of customers promptly and efficiently.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Crew Trainer
McDonalds
St Albans, VIC
05.2022 - Current
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Ensured that all equipment was properly cleaned and sanitized according to health codes.
- Developed innovative strategies for improving overall productivity levels at the restaurant location.
- Explained goals and expectations required of trainees.
- Identified areas of improvement within the restaurant staff and worked collaboratively with management to address them.
Crew Member
McDonalds
St Albans, VIC
04.2021 - Current
- Presented orders to guests within anticipated service times.
- Processed payments on cash register and counted back bills and change to patrons.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
High School Diploma -
Ave Maria College
Aberfeldy, VIC12-2023
Skills
- Employee training
- Quick Learner
- Use of cash and POS systems
- Stock rotation
- Product merchandising
- Food safety compliance
- Store maintenance
- Budgeting and cost control
- Verbal and written communication
- Scheduling
- Decision-making
- Effective communication
- Adaptability and flexibility
- Inventory control
- Profit and loss accountability
- Excellent communication
Timeline
Fast Food Shift Manager
McDonalds
12.2023 - Current
Crew Trainer
McDonalds
05.2022 - Current
Crew Member
McDonalds
04.2021 - Current
High School Diploma -
Ave Maria College
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