Isabella Kessissoglou
Cottesloe,WA
Summary
Dedicated to continuous learning and professional growth, with a strong foundation in criminal justice principles and forensic science. Expertise includes a comprehensive understanding of criminal behavior, psychology, and crime prevention, enabling effective communication of complex concepts. A commitment to breaking social stereotypes and stigma drives a keen interest in advocacy for individuals facing hardship, focusing on increasing awareness and support within the community. Utilises critical thinking and analytical skills to foster community development and champion social justice initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Coles Local Mosman Park
01.2020 - Current
- Oversee customer service team, ensuring efficient operations, resolving escalated issues, and maintaining high service standards to enhance customer satisfaction and team performance.
- Key responsibilities
- Cash handling.
- Management of customer service team when manager is unavailable.
- Effective communication with customers and colleagues.
- Achievements
- Recognised for great customer service by manager.
- Recognised for good leadership by manager.
- Commended on setting positive examples to younger colleagues.
Mental Health First Aider
Mental Health First Aid Australia
09.2023 - Current
- I have completed my Mental Health First Aid course during my studies at Murdoch University qualifying me as a Mental Health First Aider.
- Confident when dealing with challenging and unique crisis that are experienced by mental health sufferers.
- Dedicated to professional development opportunities and passionate about mental health awareness and the importance of maintaining effective interpersonal strategies
REBOOT Australia Research-Based Internship
Murdoch University
09.2025 - 11.2025
- In the process of writing a research paper for the internship titled: “The Ideal Experience for Justice Impacted Individuals Reconsidered: A Case Study of Adult Male Drug Offenders in Western Australia Prisons”
- 130-hour working-from-home internship
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Barista
Stand’In Room
Claremont, WA
09.2019 - 03.2020
- Preparing and serving a variety of coffee and tea beverages to customers while providing friendly and efficient customer service.
- Key responsibilities
- Cash handling
- Maintaining cleanliness
- Inventory management
Education
Bachelor of Criminology And Bachelor of Science - Crime Science, Forensic Biology & Toxicology
Murdoch University
Murdoch, WA02.2026
Western Australian Certificate of Education (WACE) -
Shenton College
Shenton Park01.2021
Certificate IV - Preparation for Health and Nursing Studies
Shenton College
Shenton Park, WA01.2021
Certificate II - Hospitality
Shenton College
Shenton Park01.2021
Skills
- Team collaboration
- Strong written and verbal communication
- Interpersonal skills
- Problem solving and innovating thinking
- Organisational and time management skills
- Computer proficiency and Microsoft Office
Awards and Acknowledgements
- Awarded Vice Chancellor's Commendation for Academic Excellence 2025 - A letter on behalf of Murdoch University’s College of Law, Arts and Social Sciences, commending outstanding results in achieving multiple High Distinction grades in Semester 1, 2025.
- Recipient of Certificate IV in Preparation for Health and Nursing Studies Course Award at Year 12 Graduation (2021).
- Recipient of Certificate II in Hospitality Course Award at Year 12 Graduation (2021)
Certification
- Responsible service of alcohol (RSA)
- Completed Barista Course at Victoria Park
- First aid (provide cardiopulmonary resuscitation and provide first aid – refresher required)
- AHA Hospitality & Tourism COVID-19 Hygiene Course
- Work Safe Certificate
Timeline
REBOOT Australia Research-Based Internship
Murdoch University
09.2025 - 11.2025
Mental Health First Aider
Mental Health First Aid Australia
09.2023 - Current
Customer Service Supervisor
Coles Local Mosman Park
01.2020 - Current
Barista
Stand’In Room
09.2019 - 03.2020
Bachelor of Criminology And Bachelor of Science - Crime Science, Forensic Biology & Toxicology
Murdoch University
Western Australian Certificate of Education (WACE) -
Shenton College
Certificate IV - Preparation for Health and Nursing Studies
Shenton College
Certificate II - Hospitality
Shenton College