Isabella Khattar
Sydney,NSW
Summary
I am a highly organised individual with excellent decision-making skills and sound judgment to positively impact company success. I am knowledgeable across all social media platforms and highly skilled within photo and video editing technologies. Great at enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Holcim
04.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Store Manager
The Good Kid
10.2023 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Assembly Label
04.2023 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Nude Lucy
10.2022 - 04.2023
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Third in Charge
Adidas
06.2018 - 10.2022
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Monitored and replenished display inventory and restructured according to available stock.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
Sales Assistant
Surf Dive N Ski
07.2017 - 06.2018
Sales Assistant
Rebel Sporting Goods
03.2014 - 07.2017
Education
No Degree - Criminology And Criminal Justice
Killara High School
NSW03-2026
Skills
- Data Entry
- Customer Focus
- Client Relations
- Sales expertise
- Technical Support
- Customer Relations
- Administrative Support
- Microsoft Excel
- Customer Relationship Management (CRM)
- Product Knowledge
Timeline
Customer Service Officer
Holcim
04.2024 - Current
Store Manager
The Good Kid
10.2023 - 04.2024
Assistant Store Manager
Assembly Label
04.2023 - 10.2023
Assistant Store Manager
Nude Lucy
10.2022 - 04.2023
Third in Charge
Adidas
06.2018 - 10.2022
Sales Assistant
Surf Dive N Ski
07.2017 - 06.2018
Sales Assistant
Rebel Sporting Goods
03.2014 - 07.2017
No Degree - Criminology And Criminal Justice
Killara High School
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