Isabella Kirkby
Sydney,NSW
Summary
Enthusiastic team member with 1 year of grocery experience. Guides customers to excellent shopping experience through product expertise and vigilant display maintenance.
Hardworking and qualified motivated to serve customers and learn new techniques. Knowledgeable about current trends and skilled in steering clients toward flattering treatments. Keeps work areas clean and neat for maximum appeal.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Harris Farm Markets
07.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain relationships with customers and managers.
Customer Service Cashier
Kentucky Fried Chicken
06.2021 - 01.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed hygiene and food protocols accordingly
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Diploma of Beauty Therapy - Beautician
TAFE NSW
St Leonards, NSW04.2023
Certificate III - Beauty Therapy
TAFE NSW
St Leonards, NSW12.2022
Year 10 Record Of School Achievement - High School
Hunters Hill High School
Hunters Hill12.2021
Skills
- Electronic Files Maintenance
- Customer Escalations
- Collaborative Environments
- Workflow Coordination
- Job Assignments
- Goal Attainment
- Call Monitoring
- Verbal and Written Communication
- Time Tracking
- Handling Cash
Doing treatments on my friends and family.
I love having my friends ask me for their eyebrows done or to tint their lashes as I find joy in making other people feel good about themselves.
Timeline
Customer Service Supervisor
Harris Farm Markets
07.2022 - Current
Customer Service Cashier
Kentucky Fried Chicken
06.2021 - 01.2022
Diploma of Beauty Therapy - Beautician
TAFE NSW
Certificate III - Beauty Therapy
TAFE NSW
Year 10 Record Of School Achievement - High School
Hunters Hill High School
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