Isabella Liko
Brisbane,Australia
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Administration, Hospitality, Customer Service and Airline Experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Student
Imagine Education Australia
Brisbane, Australia
- Current
- Currently studying Certificate III in Individual Support
Gap Year
Self Employed
Port Moresby , Papua New Guinea
08.2023 - 08.2024
- Assisted parents professionally during time off
- Dedicated full time care to parents
Office Coordinator & PA to the Country General Manager
DHL Express PNG Limited
Port Moresby, Papua New Guinea
10.2022 - 08.2023
- Administration
- Event management,
- Supply management
- Facility management & Fleet management,
- Work health and safety compliance.
HR Support Officer (Casual Basis)
DHL Express PNG Limited
Port Moresby, Papua New Guinea
04.2022 - 10.2022
- Assisted HR Manager with transactional HR duties
- Event management
- Supply management
- Occupational work health and safety.
Sea Food Sales
Self Employed
Port Moresby , Papua New Guinea
06.2021 - 04.2022
- Established a seafood sales SME on my own initiative
- Managed sales of seafood to hotels and individuals
- Directly sourcing seafood from local fishermen to ensure freshness and quality
Executive Assistant to General Manager
Hilton Port Moresby
Port Moresby, Papua New Guinea
03.2019 - 06.2021
- Managed schedules effectively and efficiently
- Implemented effective email management strategies.
- Supported office operations
- Demonstrated strong skills in event coordination
- Managed and coordinated travel logistics for company executives and staff members
Gap Year
Self Employed
08.2018 - 03.2019
- Took a sabbatical to focus on personal growth and development
Executive Officer for Honorable Rainbo Paita, MP
National Parliament of Papua New Guinea
, Papua New Guinea
03.2018 - 08.2018
- Managed general office operations
- Managed travel logistics for the team
Customer Service Officer (International Terminal)
Air Niugini Limited
, Papua New Guinea
10.2016 - 03.2018
- Managed all aspects of customer service operations in the terminal.
- Provided support and assistance to passengers requiring special handling.
- Assisted passengers with general inquiries, providing exceptional customer service.
- Provided comprehensive and understandable information on all aspects of scheduled flights.
Cabin Crew Supervisor Dash 8 / Fokker Domestic Fleet
Air Niugini Limited
, Papua New Guinea
01.2014 - 08.2016
- Designated as the Senior Cabin Crew member responsible for the entire flight
- Performed safety duties in compliance with regulatory requirements.
- Planned, supervised, and ensured desired safety and customer service quality for all flights through pre-flight briefings and checks.
- Distributed and completed required documentation for aircrew and passengers on international flights, adhering to host country and regulatory authority (Customs and Immigration) requirements.
- Provided counseling and motivational support to Cabin Crew, as needed.
Cabin Crew Domestic Fleet Dash 8 / Fokker
Air Niugini Limited
, Papua New Guinea
07.2012 - 01.2014
- Delivered consistent quality of safety, security and customer service in accordance with organizational guidelines
- Efficiently assisted CC1 in maintaining safe and secure cabin surroundings while delivering excellent onboard services.
- Ensured adherence to company standards for service and hygiene throughout the aircraft, including the cabin, galley, and toilets.
- Ensured proper maintenance and cleanliness of aircraft while in operation.
Supervisor in Training
Pancake Parlour Restaurant
Victoria, Australia
01.2011 - 06.2012
- Supervised and organized the restaurant staff for daily operations.
- Maintained high level of service in accordance with company standards for customer satisfaction
- Ensured compliance with workplace safety regulations and OH&S legislation
- Motivated and counseled staff as needed for optimal performance.
- Submitted daily financial reports encompassing cash floats, takings, profits and losses, wastages & uses, supplier orders and stock counts.
Waitress / Drinks / Cook
Pancake Parlour Restaurant
Victoria, Australia
01.2009 - 12.2010
- Taking customer orders
- Made and prepared customer drinks and food orders to meet company standards of quality.
- Efficiently and effectively manage resources for optimal productivity
- Conducted routine cleaning of job materials
Education
Victorian Certificate of Education (year 12) -
Viewbank College
Victoria12.2008
High School Certificate Award (year 10) -
Gordon Secondary School
Port Moresby12.2005
Skills
- Strong Interpersonal skills
- Strong and effective communication Skills
- The ability to work under pressure
- Leadership Skills
- Ability to work independently and in a team
- Adaptable and fast learner
- The ability to deal with all types of emergencies
- Strong Hospitality skills
- Customer service skills
- Good Time management & Organization skills
- Computer Literate (Microsoft Office)
- Administrative skills
- Event management skills
- Facility and Fleet management
- Project management
- Attention to Detail
- Occupational Work Health and Safety
Certification
- Responsible Service of Alcohol, Air Niugini – 2011
- Dangerous Goods Awareness, Air Niugini – 2012
- Safety and Emergency Procedures (Fokker 100/ 70), Air Niugini – 2012
- Safety and Emergency Procedures (Dash 8 - 200/300 series), Air Niugini – 2012
- Senior First Aid, Air Niugini - 2012
- Aviation Security, Air Niugini – 2012
- Crew Resource Management, Air Niugini – 2012
- Safety Management System, Air Niugini - 2012
- Hospitality Training Certificates, Hilton Port Moresby – 2021
- Logistics Training certificates, DHL Express PNG Limited – 2022
- Foundation Level Business Skills Training - 2022
- Intermediate Level Business Skills Training - 2022
- Papua New Guinea Driver’s License Class 1 & 6 – Both currently valid
Visatype
Student (Subclass 500)
Languages
ENLISH
Full Professional
MELANESIAN PIDGIN
Full Professional
References
References available upon request.
Timeline
Gap Year
Self Employed
08.2023 - 08.2024
Office Coordinator & PA to the Country General Manager
DHL Express PNG Limited
10.2022 - 08.2023
HR Support Officer (Casual Basis)
DHL Express PNG Limited
04.2022 - 10.2022
Sea Food Sales
Self Employed
06.2021 - 04.2022
Executive Assistant to General Manager
Hilton Port Moresby
03.2019 - 06.2021
Gap Year
Self Employed
08.2018 - 03.2019
Executive Officer for Honorable Rainbo Paita, MP
National Parliament of Papua New Guinea
03.2018 - 08.2018
Customer Service Officer (International Terminal)
Air Niugini Limited
10.2016 - 03.2018
Cabin Crew Supervisor Dash 8 / Fokker Domestic Fleet
Air Niugini Limited
01.2014 - 08.2016
Cabin Crew Domestic Fleet Dash 8 / Fokker
Air Niugini Limited
07.2012 - 01.2014
Supervisor in Training
Pancake Parlour Restaurant
01.2011 - 06.2012
Waitress / Drinks / Cook
Pancake Parlour Restaurant
01.2009 - 12.2010
Student
Imagine Education Australia
- Current
Victorian Certificate of Education (year 12) -
Viewbank College
High School Certificate Award (year 10) -
Gordon Secondary School
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