Isabella Lloyd
North Rothbury,NSW
Summary
Dynamic professional with a proven track record in child and youth development at World Gym, where I implemented engaging programs and built strong family relationships. Excelled in crisis intervention and mental health support, enhancing case outcomes. Skilled in teamwork and problem-solving, I consistently improved service delivery and customer satisfaction in fast-paced retail environments.
Overview
7
7
years of professional experience
Work History
Child and Youth Worker
World Gym
08.2022 - 05.2024
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Retail Sales Associate
Price Attack
03.2022 - 08.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Salesperson
Telstra Shop
01.2017 - 05.2018
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Year 11 -
Tomaree High School
Salamander Bay, NSWSkills
- Recreational activities
- Mental health support
- Self-care strategies
- Family support
- Crisis intervention
- Child development
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Child and Youth Worker
World Gym
08.2022 - 05.2024
Retail Sales Associate
Price Attack
03.2022 - 08.2022
Salesperson
Telstra Shop
01.2017 - 05.2018
Year 11 -
Tomaree High School
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