Isabella Lussi
Deanside,VIC
Summary
With years of professional experience in estimating and customer service, I have developed the personal skills of organisation, multitasking, and time management, alongside of interpersonal skills comprised of collaboration and a commitment to teamwork. Encompassing a results-driven mindset with a high interest in growing and developing my skills within the company, working in a high pressure environment is the type of industry in which I best thrive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Estimator
Luxton Homes
07.2022 - Current
- Accurately estimate projects and create purchase orders in a timely manner.
- Used industry software to create estimates
- Produce pricing for client's upgrades to give to sales team
- Maintaining BOQ templates to ensure they are up-to-date and accurate.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Contributed to company success by consistently meeting or exceeding deadlines to go towards out monthly budget.
Shift Manager
McDonalds
07.2016 - Current
- Created and improved daily work plans for shift operation, including planning production schedules and shift targets.
- Prioritised and completed multiple tasks simultaneously in a fast passed work environment.
- Used industry software to report daily inventory balances and cash management.
- Patrolled work areas and supervised employees to inspect operations, identify concerns and implement corrective actions.
- Dealt with customer complaints and resolved them in an effective manor.
Pre-Construction Coordinator
Xircon Homes
10.2020 - 07.2022
- Obtained building permits on behalf of clients.
- Informed architects and clients of job progress while staying up-to-date with schedules while promptly addressing problems.
- Put together estimates, specifications and other project documents.
- Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and customers.
- Matched purchase orders with invoices and recorded necessary information.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Negotiated with contractors and vendors to secure best possible pricing for job estimation.
- Prepared estimates used by management for purposes such as planning, organising and scheduling work.
- Implemented systems to improve process efficiency and reduce project duration.
Administrator
TRP Recruitment
09.2019 - 12.2019
- Managed all business files, documentation and databases to keep records secure, accurate and current.
- Increased office organisation by developing more efficient filing system and customer database protocols.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organising documents and rearranging schedules.
- Scheduled appointments and interviews based on consultants availability.
- Assisted consultants with scanning through resumes and conducting phone interviews with job candidates.
- Sorted incoming mail and directed to correct personnel each day.
Beauty Advisor
Sephora
09.2017 - 10.2019
- Made recommendations of appropriate products to meet customers' individual needs.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Built and deepened positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalised on upselling opportunities for additional products and services to increase sales numbers.
- Displayed merchandise to present visually appealing arrangements that drive sales.
Education
Diploma - Screen And Media Services
Victoria University
2017
Certificate III - Retail Operations
McDonald's Shift Management Excellence
2017
Certificate II - Business
Ave Maria College
2015
High School Diploma -
Ave Maria College
Aberfeldie, VIC2015
Skills
- Project Estimation
- Plan Modifications and Takeoffs Accuracy
- Proficient in industry software such as Databuild, Framework, Buildertrend, Brava and Constructor
- Proficient in Microsoft Office Programs
- Deadline Management
- Organisation
- Customer Service
- Team Management
Certification
- First Aid/CPR
- First Fire Attack Certificate
Timeline
Production Estimator
Luxton Homes
07.2022 - Current
Pre-Construction Coordinator
Xircon Homes
10.2020 - 07.2022
Administrator
TRP Recruitment
09.2019 - 12.2019
Beauty Advisor
Sephora
09.2017 - 10.2019
Shift Manager
McDonalds
07.2016 - Current
Diploma - Screen And Media Services
Victoria University
Certificate III - Retail Operations
McDonald's Shift Management Excellence
Certificate II - Business
Ave Maria College
High School Diploma -
Ave Maria College
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