Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Generic

Isabella Lyons

Wagga Wagga

Summary

Motivated and adaptable 19-year-old with a strong background in retail leadership, team supervision, and customer engagement, most recently serving as Second-in-Charge in Coles’ high-volume online department. Having grown up immersed in social media, I have a natural understanding of digital trends, audience engagement, and how to leverage platforms effectively to communicate and connect. Skilled in organization, problem-solving, and managing deadlines, I am eager to apply my creativity, communication strengths, and passion for social media to help shape and enhance the school’s online presence in a meaningful and authentic way.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Second in Command

Coles
06.2024 - Current
  • Working in the Online Department shopping for customers online orders
  • Rapidly promoted from Casual Team Member to Second-in-Charge within less than a year, demonstrating diligence, problem-solving abilities, and integrity
  • Lead and supervise a team of up to 10 staff in a fast-paced, high-volume online retail environment
  • Oversee daily operations and ensure timely completion of customer orders to meet strict deadlines
  • Manage customer communications, including answering phone inquiries and liaising with customer care to resolve issues and maintain high customer satisfaction
  • Complete and sign off on required paperwork, ensuring compliance with audit standards and operational procedures
  • Step into acting manager role during department manager’s absence, ensuring smooth department performance and team coordination
  • Monitor and maintain key audit points and department performance metrics to meet corporate standards

Front End Cashier

Food Works
02.2022 - 05.2024
  • Provided friendly and efficient service to customers at point of sale, handling cash and EFTPOS transactions
  • Operated cigarette sales and ensured compliance with store and legal regulations
  • Greeted customers with a positive attitude, contributing to a welcoming and professional store environment
  • Restocked shelves and maintained merchandise displays to support smooth store operations
  • Maintained cleanliness and organisation of the front end and checkout area in line with hygiene standards

Education

Bachelor in Ancient History - Ancient History And Archaeology

Macquarie University
Sydney, NSW
11-2026

High School Diploma -

Kooringal High School
Wagga Wagga, NSW
09-2023

Skills

  • Leadership & Team Supervision
  • Fast-Paced Time Management
  • Customer Service Excellence
  • Problem Solving & Conflict Resolution
  • Deadline-Driven Workflow
  • Communication (Phone, In-Person, Written)
  • Team player
  • Analytical skills
  • Basic understanding of Canva, willingness to enhance these skills even further
  • Social Media awareness (Instagram, Tiktok, Facebook) more if asked
  • Attention to detail

Interests

  • Dancing
  • Art
  • Photography
  • Learning new things online
  • Reading
  • Fashion and Style

Certification

  • General Construction Induction Card (White Card)
    License Number: CIC1777377
  • Working With Children Check (WWCC)
    Currently obtaining / In progress

Timeline

Second in Command

Coles
06.2024 - Current

Front End Cashier

Food Works
02.2022 - 05.2024

Bachelor in Ancient History - Ancient History And Archaeology

Macquarie University

High School Diploma -

Kooringal High School

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Isabella Lyons