Isabella McNulty
Melbourne,VIC
Summary
Dynamic professional with a proven track record at Rock Wall Hospitality, excelling in customer service and problem-solving. Expert in food presentation and fostering customer loyalty through exceptional service. Skilled in handling complaints and coordinating special events, demonstrating strong interpersonal skills and attention to detail. Achieved significant customer satisfaction, contributing to a positive dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
WAITRESS TRAINEE
Rock Wall Hospitality
08.2024 - 01.2025
- Memorized menu to help diners make informed meal choices
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Followed company policies and procedures while performing job duties
- Processed payments and completed register transactions accurately
- Listened to customer concerns and complaints and quickly rectified issues
- Assisted other team members in setting up dining areas prior to opening the restaurant
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
SWIM INSTRUCTOR
Southern Cross Star
07.2024 - 01.2025
- Maintained equipment inventories and select, store, and issue equipment as needed
- Administered emergency first aid, wrap injuries, treated minor chronic disabilities and referred injured persons to physicians
- Provided swimming instruction to students of various ages and ability levels
- Developed and implemented individualized swim lesson plans for students of all ages and abilities
- Communicated with parents and guardians about student progress and challenges
- Created a safe and fun learning environment for students
- Taught individual and team sports to participants through instruction and demonstration, using knowledge of sports techniques and of participants' physical capabilities
- Prepared reports and maintained attendance records, skills sheets and progress reports
- Demonstrated proper swimming techniques to individuals, small groups, and large classes
- Engaged with students to foster a positive learning atmosphere.
CASUAL
Beaches Hotel
10.2023 - 07.2024
- Responsibilities include but are not limited to maintaining the quality of the hospitality workspace and customer service to patrons-handling and preparing food and drinks
- Organisation of displays, handling cash and card payments
- Maintaining regular service to gaming machines
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
CASUAL
Target
10.2021 - 07.2024
- Responsibilities include but are not limited to team leading roles, contributing to all aspects of the store including serving customers and stacking shelves
- Maintaining a clean worksite and overall appearance
- The education and training of new staff and assisting with cash flows of the store
PART-TIME
Aqua Stars
05.2023 - 12.2023
- Responsibilities include but are not limited to evaluating each student's performance during swim sessions and providing feedback, completing attendance, progress, and accident reports, and ensuring that all swimming aids and equipment are in good working order
- Demonstrating patience and enthusiasm and being able to motivate students to accomplish their swimming goals
CASUAL
Kids World
06.2021 - 05.2022
- Responsibilities include but are not limited to handling hot food, serving and taking orders, and maintaining a clean, safe worksite and overall appearance, while successfully providing a safe enjoyable experience for each customer
Education
Bachelor of Business Marketing - Marketing
Swinburne University of Technology
Melbourne, VIC12-2027
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Macquarie College
01.2012
High School Diploma -
St Francis Xavier
01-2023
Skills
- Customer service
- Handling and preparation of food and drinks
- Organisation of displays
- Special Event Coordination
- Handling Complaints
- Reservation Management
- Wine pairing
- Problem-solving
- Active listening
- Maintaining the overall appearance of work areas
- Stocking shelves
- Handling cash and card payments
- Personal grooming
- Allergy awareness
- Food presentation
- Attention to detail
- Cash handling
- Interpersonal skills
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- First Aid
- CPR
Languages
English
Native or Bilingual
Timeline
WAITRESS TRAINEE
Rock Wall Hospitality
08.2024 - 01.2025
SWIM INSTRUCTOR
Southern Cross Star
07.2024 - 01.2025
CASUAL
Beaches Hotel
10.2023 - 07.2024
PART-TIME
Aqua Stars
05.2023 - 12.2023
CASUAL
Target
10.2021 - 07.2024
CASUAL
Kids World
06.2021 - 05.2022
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Macquarie College
- First Aid
- CPR
Bachelor of Business Marketing - Marketing
Swinburne University of Technology
High School Diploma -
St Francis Xavier
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