Years of customer service experience
Isabella Merrill
Newcastle/Sydney ,NSW
Summary
Hardworking and dedicated university student offering 5 years of experience in both retail and hospitality environments. Solid team player and multitasker with an upbeat, positive attitude and commitment to providing excellent customer service. A passionate individual with strong organizational skills, eager to secure an entry-level position in an administrative environment.
Comfortable working in high-volume environments while demonstrating excellent public relations and communication skills.
Overview
5
5
1
1
Hospitality certification
1
1
Ongoing double degree at university
Work History
Cafe All-Rounder
Darks Coffee Roasters
Newcastle, NSW
10.2021 - Current
- Maintained clean and attractive product displays to entice customer purchases.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Service Supervisor
Ritchies IGA
Newcastle, NSW
04.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed exchanges and returns by inputting in company database.
- Supervised store opening and closing procedures.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Assisted with training and development of team members.
Cafe All-Rounder and Barista
The Smelly Cheesecake
Newcastle, NSW
12.2019 - 09.2020
- Greeted guests with pleasant smile and superior customer service
- Operated POS system and prepared and served food and beverages
- Maintained calm demeanor during high-volume periods
- Monitored cafe for seating availability, safety and wellbeing of guests during peak times of the COVID- 19 pandemic
- Trusted with own set of keys to independently open and close store when needed
Cafe All-Rounder and Barista
Gloria Jeans Coffee
Newcastle, NSW
03.2017 - 06.2018
- Operated POS system in a fast and demanding environment
- Restocked food, utensils and supplies throughout each shift
- Opened or closed cafe according to daily checklists to keep establishment safe, organized and customer- ready.
Education
Bachelor of Laws And Psychology (Honours) -
Macquarie University
Ryde, NSWHSC -
St Francis Xavier's College
2019
Skills
- Verbal and written communication
- Relationship building
- Administrative tasks
- Meticulous Attention to Detail
- Schedule Management
- Multitasking and Time Management
- Strong Organizational Skills
- Research and Analytical Skills
- Professional and Courteous
- Self-Motivated
- Organization and Time Management
Certification
Cert I in Hospitality- 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cafe All-Rounder
Darks Coffee Roasters
10.2021 - Current
Cafe All-Rounder and Barista
The Smelly Cheesecake
12.2019 - 09.2020
Service Supervisor
Ritchies IGA
04.2019 - 02.2021
Cafe All-Rounder and Barista
Gloria Jeans Coffee
03.2017 - 06.2018
Bachelor of Laws And Psychology (Honours) -
Macquarie University
HSC -
St Francis Xavier's College
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