Isabella Mifsud
Lalor,Victoria
Summary
I like to see myself as an organised, team worker with strong time management skills. Able to learn new tasks quickly and effectively, possessing excellent memory. A talented individual with desire to make clientele and guests feel welcome. I would like to further my knowledge and develop my skills in a business that truely enables myself to follow my future dreams and ambitions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Motorserve
04.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Answered constant flow of customer calls with minimal wait times.
Cafe Barista
Yummy Cannoli
07.2021 - 04.2024
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted additional items with beverages, increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Retail Assistant
Autograph
12.2020 - 07.2021
- Kept all store areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Logged reports, expenses, receipts and sales documents into digital database.
- Worked closely with all team members to solve problems and handle customer concerns.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
Cashier
Lalor No1 Fruit Market
10.2019 - 08.2020
- Customer relation/service.
- Stock inventory/presentation .
- POS systems, sales, Eftpos.
- Banking.
- Product knowledge.
- Educated customers on promotions to enhance sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Bagged up merchandise by following standard procedures.
- Provided high level of service by helping customers find specific products.
Waitress
Melrose Receptions
08.2017 - 01.2020
- Greeted guests and delivered exceptional service by greeting and serving costumer in a timely and friendly manor.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
- Guided guests through dining rooms and provided needed assistance.
- Answered questions about menu selections and made recommendations when requested.
- Provided friendly and courteous service to all guests.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Checked on guests to ensure satisfaction with each food course and beverages.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Beauty Therapist Trainee
Hair Time Hair And Beauty
01.2017 - 12.2017
- Carried out required consultations and patch testing thoroughly for optimal client safety and wellbeing.
- Ensured outstanding customer satisfaction levels through impeccable results and faultless service.
- Provided a professional, friendly welcome to clients, putting them at ease ahead of all treatments.
- Maintained spotlessly clean working areas for optimal health and safety.
- Offered thorough, knowledgeable advice and service throughout all treatments and procedures.
- Manged all payments with POS system/ eftpos/cash handing.
Waitress
Roxburgh Park Hotel
06.2015 - 12.2016
- Greeted guests in pleasant and courteous manner.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
- Guided guests through dining rooms and provided needed assistance.
- Sprayed all racked items with hot water to loosen and remove food residue.
Education
High School Diploma -
Kolbe Catholic College
Melbourne11.2017
Skills
- Upbeat, outgoing and positive
- Food safety understanding
- Food and beverage knowledge
- Menu knowledge
- Spirits, wine and food service
- Cleaning requirements
- Works well under pressure
- Good communication
- Abe to work well in teams and independently
- Fast learner
- Extensive hospitality background
- Point of Sale (POS) system operation
Certification
Victorian Certificate Of Applied Learning
Certificate II In Business
Certificate III in beauty services
Certificate of Responsible service of Alcohol
references
Name: Jessica Caiazzo
Position: Store Manger
Contact: 0408 929 372
Name: Damian Simpson
Position: Site Manger
Contact: 0481 473 785
Timeline
Customer Service Advisor
Motorserve
04.2024 - Current
Cafe Barista
Yummy Cannoli
07.2021 - 04.2024
Retail Assistant
Autograph
12.2020 - 07.2021
Cashier
Lalor No1 Fruit Market
10.2019 - 08.2020
Waitress
Melrose Receptions
08.2017 - 01.2020
Beauty Therapist Trainee
Hair Time Hair And Beauty
01.2017 - 12.2017
Waitress
Roxburgh Park Hotel
06.2015 - 12.2016
High School Diploma -
Kolbe Catholic College
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