- Volunteering for community initiatives to give back to local communities and make a positive impact
- Participating in fundraising events to support local charities, schools, or community projects
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Stand-up Paddleboarding (SUP)
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Avid Reader
Isabella Molloy
Hornsby,NSW
Summary
Professional in school administration with proven track record in managing school operations and providing exceptional support to educators and students. Known for strong leadership abilities and focus on team collaboration to achieve institutional goals. Reliably adaptable to changing needs, with skills in time management and conflict resolution that ensure smooth daily operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
School Administrative Officer
Department of Education
10.2016 - Current
- Served as liaison between parents and students.
- Coordinated school facility use with maintenance personnel to achieve equitable access.
- Optimized resource allocation by analyzing staffing needs and adjusting schedules accordingly.
- Met with parents of prospective students to discuss student needs and school offerings.
- Organized extracurricular activities such as clubs or sports teams contributing positively to students'' personal growth outside of academics.
- Managed budgetary resources effectively, ensuring financial stability for the school.
- Responded efficiently to inquiries from parents, staff members, or external organizations providing timely information or assistance as needed.
- Supported school staff and stakeholders in achieving educational goals through effective communication and collaboration.
- Facilitated strong connections between parents, teachers, and students through effective communication channels.
- Strengthened relationships with local businesses to create partnerships that benefit both parties while supporting the school's mission.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Telephone Banking Customer Services Advisor
Santander Bank (formerly Alliance & Leicester UK)
06.2008 - 09.2009
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Utilized advanced customer relationship management tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Events Manager, Accounts & Database Manager
Downs Court Data Services
04.2001 - 12.2001
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Created memorable experiences for guests through immersive entertainment options at various events.
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Boosted event attendance by implementing targeted marketing strategies and promotional campaigns, using barcode scanners for suppliers/exhibitors to target interested customers.
- Oversaw event registration process by collecting and tracking attendee information and collating reports for event organisers.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Education
Bachelor of Arts - Laws & Psychology
Macquarie University
Bachelor of Arts - BA (Hons) Business Studies
Liverpool John Moores University
Merseyside, UK07-2000
Skills
- Organizational leadership
- Parent communication
- Accreditation compliance
- School safety
- Records management
- Enrollment management
- Transportation coordination
- Legal compliance
- Facilities management
- Group and individual instruction
- School event coordination
- Multitasking and time management
Accomplishments
- Collaborated with team of five in the development of new WHS procedures.
- Used Microsoft Excel to develop timeline spreadsheets of booked bus schedules for the year.
- Ongoing results through effective self-organisation, working well in teams and individually to keep the school objectives met daily, weekly, per term, and annually.
Certification
- Certificate of Business Administration and Secretarial Studies, Williams Business College, July 1993.
- First Aid Certification and CPR (current, renewed annually)
- Working with Children Check
- All mandatory NSW Department of Education training
Interests
Timeline
School Administrative Officer
Department of Education
10.2016 - Current
Telephone Banking Customer Services Advisor
Santander Bank (formerly Alliance & Leicester UK)
06.2008 - 09.2009
Events Manager, Accounts & Database Manager
Downs Court Data Services
04.2001 - 12.2001
Bachelor of Arts - Laws & Psychology
Macquarie University
Bachelor of Arts - BA (Hons) Business Studies
Liverpool John Moores University
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