Isabella Moran

• Over arching support coordinator for all communities - Accepting or declining Requests for services based on organisational capacity, allocating funding to service providers and regularly checking plan billing reports to ensure service provides compliance with participants service agreements
• Stakeholder and Provider relationship building and management - inc travelling with providers to community to meet participants and review their services. would also assist therapist in explaining to Yolngu staff what was required of them as Allied health assistances and the programs and exercises they need to delivery in-between therapists visits (Liaising between staff or clients and providers inparticular allied health professionals)
• Onboarding of all NDIS clients via creation of service agreements and schedule of supports - liasing with coordinators in community re new participant requirements for staffing and resource allocation
• Keeping updated on changes within the NDIS legislation and guidelines and ensuring councils compliance via policy and procedure reviews and staff training
• Update finance templates based on NDIS pricing updates
• Coordinated internal and external audits including NDIS re registration audit for council in March 2024
• Monthly review on NDIS service delivery from council for final approval for admin to create plan management invoices
• Agency managed billing for EARC service delivery
• Onboarding new coordinators on the ground for NDIS and train in operational and documentation requirements, client care planning/scheduling, support coordinator duties from the ground, community and cultural training, training in NDIS legislation and requirements
• ongoing training, updating and support to Coordinators and staff of the ground across the region
• Resource allocation and purchases for centers
• Revenue and allocation budget reporting
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Relief for Coordinators on the ground in community - Scheduling and allocating tasks to support staff and maintaining center reporting and register requirements
• covering for low support staff attendance with client service such as; therapy programs, activities, personal care, transport
• Remote community connector activity Coordination and Facilitation for Yirrkala, Gapuwiyak and Ramingining including NDIA RCC activity reporting
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• NDIS participant respite and return to country coordination and planning

My role required me to perform a large number of duties for EARC’s 7 Aged and Disability Centres across the East Arnhem Region including but not limited too;

• maintaining strict confidentiality in all areas of the role
• Accounts receivable and accounts payable in line with councils procurement policy and also Aged care and NDIS standards and regulations for the 7 centres or for specific clients inc deducting funds from HCP clients packages via E-tools, drawdown assistance for NDIS fund claim back.
• maintaining a number of registers - Quality improvement, no show, leave, chemical MSDS, Purchase, AR, client)
• Creating and maintaining a yearly department calendar and scheduling of large regular orders to streamline process
• Data entry/ service delivery data input, assisting with onboarding paperwork, providing assistance to both the regional manager on a daily basis and the Community Development director when needed for reporting
• adding, ceasing and amending centerpayments and accompanying register
• Plan/package management in line with care plans and support plans and serviced delivery calendar creation
• Supporting all coordinators across the region to ensure they meet all necessary deadlines for both internal and external compliance
• arranging and booking respite trips or return to country trips, onboarding new aged care clients to EARC services systems
• Assisting with the processing of building maintenance requests as well as asset repair requests
• customer service inc; filtering incoming dept calls and emails, assisting clients with complaints, feedback or understanding their packages and council process
• During my time at the council I have travelled to all the East Arnhem communities managed by council to assist 'on the ground' at the centers where I performed personal care inc transfers and equipment use, transport, client activities and therapy assistance as per Allied health professionals directions, and cooking for Meals on wheels,
• Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
• Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
• Assisted in employee onboarding processes, contributing to a seamless integration of new hires into the workplace environment.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Alongside the regional manager arranged department events and meetings, ensuring smooth logistics and positive outcomes for all attendees inc training/ team conference trips to Darwin for all staff across the region.

Between the two roles duties included;

• Relief reception over lunch - filing, binding, shredding, minute taking type up
• Entering timesheets and entering job numbers against hours worked
• book flights and accommodation using Both Rio Tinto’s Citrix System and BHP Workflow system
• AD-Hoc flight and accommodation bookings, rostering, processing site requisitions (orders)
• Liaise with clients and customers, receiving and approving invoices, provided assistance to senior management and to HSEQ
• worked in compliance with WA OH&S Standards
• ensured employees are compliant with site requirements, book necessary training/medical appointments, monthly chemical control reporting, Onboarding (Induction, compliance training, clothing, PPE), liaising with suppliers, document management and control, HR assistant- Similar Duties but all performed with a high level of confidentiality and discretion (inc Drug and alcohol screening, behavioural reports and performance appraisals)
• This role was very versatile, and I was almost always dealing with a variety of things at once
• I have become very efficient in prioritising tasks and multi-tasking
• During my time with Wallis Drilling I converted all Employee files to paperless, I created new starter Min/Max warehouse in our yard to alleviate issues with clothing orders arriving late and getting new employees to site, I created a chemical management reporting protocol and I also assisted in the updating of the in-focus sessions, SLI-DO

• Taking consumer to appointments, cleaning, cooking, creating a positive use of consumers time by engaging them in activities, involving the consumer in the community, provide emotional support and motivation, help with personal grooming (showering, dressing), liaising with other staff regarding consumers health, safety and personal standards, create and plan activities for the consumer that appeals to their specific interests
• During this period I worked with a consumer who had sever cerebral palsy and intellectual disabilities
• She was Indigenous and had a goal have creating a stronger relationship with her culture which I worked with her to help achieve

• Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
• Assisted with light housekeeping duties as well as running errands.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.

• Duties included but not limited to; filing, shredding, daily cleaning and office upkeep, daily office priorities, answering and filtering calls, returning calls, filtering emails, making tea/coffee for clients, data entry, separation and sorting of invoices and receipts for processing, reconciliation of invoices, scheduling clients for the accountants
• Accomplishments; during my time at META a complete update of the filing system was undertaken by myself for all Book keeping clients we currently had, this including creating an archive system for the business as there wasn’t already a process for this

• Washing dishes, returning clean dishes to chefs, cleaning kitchen spaces, emptying bins, waiting on tables (fill in), cleaning tables, polishing glasses, folding napkins, taking phone reservations, setting up for events, helping the chefs in preparing stock order forms, signing in and receiving orders

• Duties for admin role included answering, filtering and returning phone calls and emails, processing customer orders ready for stock to be picked, creating and emailing invoices from customer Purchase orders, monthly inventory report, filing, shredding, coffee and tea for customers, creating Courier tags
• Warehouse duties included; liaising with stores personnel to ensure orders meet their delivery requirements, orgonising couriers, heat sealing bags, assembling products, boxing up products, labeling box with inventory codes, pick -packing orders, signing orders in

• Duties included; waiting on tables, cleaning tables, setting for service, Polishing Glasses, Preparing Drinks and desserts, folding napkins, taking phone orders, till operation, Drink stock re-fill, end of service clean, maintaining the dinning space

• Duties included communicating with children, parents and community members, providing a safe environment for all participants, demonstrating skills, supplying feedback and advice for technical errors, setting up/packing up of activity equipment, creating lesson plans that will excite and interest the kids, assist/mediate social interactions between the kids
• Supply first aid responses to injuries that may happen