Isabella Muller
Palmerston,NT
Summary
Proven leader in hospitality management, adept at enhancing customer relations and financial management, demonstrated during tenure at The Bell Bar and Bistro. Excelled in staff supervision and development, boosting team motivation and performance. Skilled in CRM and money handling, achieving significant accuracy in financial transactions. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Assistant Manager
The Bell Bar and Bistro
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bartender
Rydges Hotel
09.2018 - 07.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Highschool
West Wallsend High School
West Wallsend, NSW11.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Workload Management
- Customer Relationship Management (CRM)
- Employee Performance Evaluations
- Financial Management
Timeline
Assistant Manager
The Bell Bar and Bistro
08.2022 - Current
Bartender
Rydges Hotel
09.2018 - 07.2020
Highschool
West Wallsend High School
Similar Profiles
Olivia MacIverOlivia MacIver
Restaurant Hostess at Three Bs Bar and BistroRestaurant Hostess at Three Bs Bar and Bistro
Melissa ReinertsenMelissa Reinertsen
Banquet Bartender at B2 Bistro and BarBanquet Bartender at B2 Bistro and Bar
MARGARET PROVOSTMARGARET PROVOST
Chef Owner at Bondi Bar & BistroChef Owner at Bondi Bar & Bistro