Isabella Nicholas

- YMCA Toronto, Dec 2022 - Dec 2023

- Fairplay OOSH Biraban/Blackalls Park, Dec 2023 - Present

• Programmed engaging, inclusive activities under the My Time Our Place and National Quality Standard frameworks.
• Planned and executed structured group games, creative arts, and interest-based learning experiences.
• Supervised children of various age groups to ensure safety, engagement, and well-being.
• Performed first aid and maintained awareness of health and safety practices per WHS requirements.
• Prepared and implemented weekly menus, catering to nutritional needs and dietary restrictions.
• Maintained a clean and hygienic environment for children, staff, visitors, and parents.
• Created graphic design assets to enhance the service's visual identity for events and programs.
• Collaborated with team members to achieve quality improvement goals and foster a positive work culture.
• Attended professional development workshops and seminars to stay abreast of new trends in education. For example, Mental Health Response - TAR3 Psychological First Aid.
• Established expectations for student behavior while maintaining an atmosphere of mutual respect.

• Managing the responsibilities of co-running a business and understanding the importance of liabilities.
• Understanding the significance of having an authoritarian role along with being aware of the impact and influence that I may have on my peers.
• Recognising the significance of accuracy when handling money.
• Conducting interviews and organizing hiring processes.
• Refined understanding regarding to WHS alongside conducting weekly/monthly safety audits and procedures.
• Setting timelines and goals for the business goals and creating detailed preparations on how to achieve them effectively as a team.
• Having the ability to multitask in a stressful environment.
• Implementing effective coaching/training procedures and strategies to strengthen team members confidence and skills within the workplace.

• Working in a fast-paced environment whilst being composed and professional.
• Understanding how to work effectively in a team environment whilst implementing my own strengths and skills.
• Developed a high level of customer service skills.
• Developed the ability to organise and prioritise tasks and maintenance schedules.

• Aiding management in the responsibilities of the store.
• Conducting daily documents and checklists.
• Supervising and managing team members.
• Learning how to create positive and comfortable work environments.
• Refined customer service skills through conflict resolution and dealing with complicated complaints.
• Developed the skill set to coach and train others.