Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Hobbies and Interests
Personal Qualities
Interests
Timeline
Generic

Isabella Nouh

Greystanes,NSW

Summary

I am an individual who takes pride and initiative in all work completed. I am extremely familiar with the Peter Alexander brand and the significant positive impact it has in the retail industry and have a well-developed understanding of the products that customers purchase. I believe I will be a great representative of the brand. I can give extensive guidance to customers and help them make their time shopping a great experience. I keep up with all the latest trends, enjoy challenges and work best under pressure. I believe customer service is essential to any industry and I reflect that in the time and guidance that I give my customers when they make inquires or just want advice on my products. My hard-working nature and dedication strive to ensure constant self-improvement which is apparent and ultimately delivered in my work output and customer contact. I am a friendly and engaging team player and leader who can motivate my fellow employees to do their best work. A multi-tasker who can encourage excellent customer satisfaction. Within my time of working in retail i have built upon being a Friendly Sales Assistant who specialises in retail apparel sales. I am organized, detail-oriented and empathetic to customer needs and skilled at helping customers find the products and services that they need. I am personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. I have gained knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth. Ready to use and develop communication and problem-solving skills this role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Owner

Dessert Bee
06.2020 - Current
  • Company Overview: Desserts and Grazing box business
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals to other customers.
  • Increased customer satisfaction by implementing efficient business processes, emailing and providing exceptional service.
  • All done via social media Instagram and other online platforms.
  • Consulted with customers to assess needs and help them make decisions on what is most suited for their events..
  • Implemented social media marketing strategies such as collaborations and giveaways with other businesses to increase brand awareness and attract new customers. For example, supplying to the Coffee Club Glenmore Park and NRL grand final boxes for players such a Junior Paulo.

Christmas Casual Sales Assistant

Pandora Parramatta
09.2022 - 01.2023
  • Customer service experience retail
  • Fast-paced work environment
  • KPI experience
  • Identify different shopper types
  • Developed different approaches to target different shoppers
  • Developed methods of up selling and creating memories of products
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Casual Sales Assistant

Peter Alexander
08.2022 - 12.2022
  • Fast-paced work environment
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • KPI experience
  • Point of Sales
  • Handled customer inquiries, complaints, and returns professionally, ensuring apositive experience for all clients.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Education

Year 12 -

Our Lady of Mercy College
Parramatta, NSW
09.2024

Skills

  • Customer Focus
  • Positive Attitude
  • Teamwork
  • Verbal Communication
  • Problem Solving
  • Self-Motivation
  • Organization
  • Reliability
  • Quick Learning
  • Small business operations
  • Relationship Building
  • Customer Relations
  • Team Leadership
  • Effective leader
  • Teamwork and Collaboration

Certification

First-Aid Certificate

Personal Information

Date of Birth: 08/16/06

References

  • Rachel Chidiac, Ray White Westmead, 0420 222 932
  • Joanne Portela, Coffee Club Glenmore Park, 0425 196 815

Hobbies and Interests

  • 2023/2024 House Captain
  • 2022 OLMC House Councillor
  • 2021 OLMC Mercy Action Representative
  • 2021 Y-LEAD Certificate
  • 2020 Bring It On Dance 2nd Place
  • 2020 OLMC House Councillor
  • 2019 OLMC House Councillor
  • Various events representing the school as a leader
  • Intricate School of Hip Hop dance troupe 2020-2022
  • Outstanding OLMC achievement awards in Geography, TAS/Technology, Religious Education, Community Service, Continuous Service, Food Technology.

Personal Qualities

  • Honest - Extremely trustworthy person.
  • Great people person - Friendly and cooperative.
  • Keen to learn new skills.
  • Outgoing nature.
  • Approachable.
  • Friendly smile.
  • Positive attitude.
  • Experience with KPI driven environments.
  • Excellent communicator.
  • Sneakerhead.
  • Sleepwear enthusiast.
  • Team player - Enjoy working in a team environment.

Interests

  • Baking
  • Music
  • Cooking
  • I enjoy helping others and giving back to the community
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Dancing
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Pilates
  • Fashion and Style
  • Engaging in food photography and sharing culinary creations on social media
  • Food Blogging
  • In Year 12 I had upheld the position of being a House Captain This role equipped me with valuable skills in servant leadership and community engagement and has continued to help me with life after school

Timeline

Christmas Casual Sales Assistant

Pandora Parramatta
09.2022 - 01.2023

Casual Sales Assistant

Peter Alexander
08.2022 - 12.2022

Owner

Dessert Bee
06.2020 - Current

Year 12 -

Our Lady of Mercy College
Isabella Nouh