Isabella Ohannessian
Northmead,NSW
Overview
8
8
years of professional experience
Work History
Apprentice Hairdresser
Luxe Hair Spa
06.2021 - 06.2022
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
Store Manager
Stateside Sports
09.2020 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Stock Manager
Glassons Clothing Store
05.2019 - 09.2020
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Created and enforced detailed organization processes to increase quality and service standards.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
Customer Service Supervisor
Coles Supermarket
09.2017 - 05.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Crew Member
McDonald's
09.2014 - 09.2017
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
St Joseph's Catholic College
East Gosford, NSW09.2017
Skills
- Customer Service
- Problem-Solving
- Time Management
- Team Building and Leadership
- Decision-Making
- Positive and Constructive Feedback
- Handling Escalations
- Complaint resolution
Timeline
Apprentice Hairdresser
Luxe Hair Spa
06.2021 - 06.2022
Store Manager
Stateside Sports
09.2020 - 06.2021
Stock Manager
Glassons Clothing Store
05.2019 - 09.2020
Customer Service Supervisor
Coles Supermarket
09.2017 - 05.2019
Crew Member
McDonald's
09.2014 - 09.2017
High School Diploma -
St Joseph's Catholic College