Isabella Olivos
Oran Park Nsw,NSW
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations, works well under pressure and in fast-paced settings. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, knowledgeable and dedicated customer service professional with extensive experience at I-MED Radiology. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
7
7
years of professional experience
Work History
National Contact Centre Agent
I-MED Radiology Network
05.2023 - Current
- Carefully collected information such as name, phone number, date of birth, and the nature of the request for over 80 - 100 inbound & outbound patient's per day.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Explained imaging procedures to patients, offering comfort and assistance.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Barista
Wild Flower Society Cafe
12.2022 - 04.2023
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments. - Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers. - Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality. - Updating signage and displays to attract customers. - Taking inventory and replenishing items in display cases, at tables, or behind the counter. - Adhering to all food safety regulations and quality controls.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Customer Service Assistant
Hello World, Travel Agency
06.2021 - 12.2021
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. - Answering screening and forwarding incoming phone calls. - Order front office supplies and keep inventory of stock. - Update calendars and schedule meetings. - Arrange travel and accommodations, and prepare vouchers. - Keep updated records of office expenses and costs. - Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Barista
Parx Coffee House
02.2021 - 06.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged cookies, muffins and other food items for customer purchase.
Crew Trainer
McDonalds Australia
01.2017 - 01.2021
- Operating a cash register. - Running the drive-thru. - Barista made coffee skills. - Cross-trained and coordinated scheduling with team members to ensure seamless service. - Delivering fast, friendly and accurate service to all customers. - Welcoming every customer with a family and being genuinely friendly at all times. - Attempt to resolve simple customer enquiries to a manager. - Following directions for the implementation of new products and procedures.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Education
Elizabeth Macarthur High School
Narellan, NSWCertificate III Retail
01.2020
Skills
- Problem-Solving Skills
- Sales Closing
- Internet Savvy
- Positive Attitude
- Polite Communication Skills
- Customer Service and Care
- Espresso Machine Operation
- POS Systems
- Food Preparation
- Menu Memorization
- Cash Handling
- Up-Selling
References
Isabella Lowe, McDonalds Manager: 0417 451 569 Carina Mancino, Hello World Owner: 0402 885 174
Ariel homer-Starkey, I-MED Radiology: 0456830167 Tayla Starr, Wild Flower Cafe: 0499038595
Timeline
National Contact Centre Agent
I-MED Radiology Network
05.2023 - Current
Barista
Wild Flower Society Cafe
12.2022 - 04.2023
Customer Service Assistant
Hello World, Travel Agency
06.2021 - 12.2021
Barista
Parx Coffee House
02.2021 - 06.2021
Crew Trainer
McDonalds Australia
01.2017 - 01.2021
Elizabeth Macarthur High School
Certificate III Retail
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