Isabella Orson
Gold Coast
Summary
Talented Team Leader experienced and dedicated to upholding the Planet Fitness standards in both member and staff experience. I am hardworking and friendly with proven commitment to the Judgement Free Zone over the years, I bring necessary experience and knowledge to support my team and GM. I am very passionate about ensuring a supportive and encouraging work environment with happy staff who can further promote our safe and comfortable atmosphere in the gym.
I personally have a passion for health and wellbeing not only for myself but for others and enjoy being apart of a business that allows people to achieve their goals and provides encouragement to do so. My expertise in the day to day running of the Springwood Planet Fitness club, developing and mentoring staff, has consistently contributed to the growth and success of Springwood. I have a keen eye for detail and a commitment to living the Planet Fitness brand values. Additionally, I know the region of Springwood and Bethania well and understand what members are looking for in their gym experience, great customer service, a welcoming and non-intimidatory environment, cleanliness and great value for money.
I believe I am ready to apply my experience and skills to the role of Assistant General Manager at Bethania. My goal is to inspire and lead a team towards achieving unparalleled service standards and fostering a vibrant, member-centric environment.
Overview
4
4
years of professional experience
Work History
Team Leader
Planet Fitness (bravofit)
12.2022 - Current
- Empowered and encouraged team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an understanding, supportive and respectful team environment, implementing our house of values.
- Mentored/trained new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated member complaints, ensuring resolution and preventing further dissatisfaction.
- Contributed to the development of policies and procedures that enhanced the overall customer experience and JFZ.
- Offered support for both AGM and GM of the club in all processes, conflict resolution/trouble shooting and admin.
- Contributed to the overall cleanliness of the club on a daily basis, and encouraged other staff to do the same - offering help/support in doing so
- Managing my time well day to day by staying organised with what tasks need to be completed.
Membership Sales Consultant
Planet Fitness (Bravofit)
06.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with members.
- Provided +1% customer service consistently
- Resolved customer complaints with empathy/LEAST method, resulting in increased loyalty and repeat business.
- Contributed to a non-judgement and non-intimidating environment.
- Maintained the overall cleanliness of the club on a daily basis
- Exhibited a good attitude and professionalism with any given tasks.
Education
High School Diploma -
Kincumber High School
Kincumber, NSW09.2019
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Kind, caring and understanding
- Creative
- Work Planning and Prioritisation
- Staff education and training
- Shift Scheduling
- Complaint resolution
- Computer Skills
Timeline
Team Leader
Planet Fitness (bravofit)
12.2022 - Current
Membership Sales Consultant
Planet Fitness (Bravofit)
06.2020 - 12.2022
High School Diploma -
Kincumber High School
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