ISABELLA PHILP
Botany,NSW
Summary
I have the ability to be a resourceful Accounts Payable Clerk known for excellent account management and time management skills. Expert in SAP use and ledger verification with great customer service skills. Meticulous and enterprising worker dedicated to excellence. Alternatively I double as a motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
5
5
years of professional experience
Work History
Sales Assistant (Manchester)
Domayne
02.2024 - 08.2024
- Maintained tasting room retail area and created merchandise displays.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
Accounts Payable Officer
Harvey Norman @Domayne
03.2023 - 02.2024
- Matched purchase orders with invoices and recorded necessary information.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Sales Associate
Optus
11.2021 - 04.2023
- Enquiries and complaint handling
- Contracting devices to 12,24,36 month plan options available
- MFA (Multi factor authentication) in use
- 100 Points of ID processes (mandatory process)
- Assisting customers with serious troubleshooting errors/faulty technologies.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Greeted customers and helped with product questions, selections, and purchases.
Housekeeping
Adina Hotel
05.2021 - 12.2021
- Removed soiled sheets, washcloths and towels.
- Prepared rooms with top-notch standards every time.
- Adhering to covid guidelines
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
Online Dispatch Manager/ Sales Associate
Harvey Norman @ Domayne
11.2020 - 01.2021
- Providing friendly and helpful customer service
- Corresponding regularly with the warehouse team about stock arrivals and working positively with sales team
- Consistent product knowledge of the constantly changing home appliance and technology market
- Stocktaking, merchandising and replenishing stock.
Online Orders, Small Appliances Department
Harvey Norman
05.2020 - 11.2020
- Using initiative to process orders in a timely manner
- Handling faulty online order returns and setting up return 'con notes' with customers
- Liaising with the off site warehouse team via email and phone to organise stock
- Corresponding with Australia Post and organising extra deliveries when required.
Sales Assistant, Computers Department
Harvey Norman
11.2019 - 05.2020
- Achieving daily KPI's and targets
- Learning product knowledge and skills needed to help customers buy the right electronic device & consistent attention to detail on Optus Phone Plans and the new plans every month
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Higher School Certificate -
Matraville Sports High School
01.2019
High School Diploma -
Randwick Girls High School Junior Years
2017
Skills
- Microsoft Office 365 – Outlook, OneNote, Excel
- Apple O/S & Windows Computer Systems
- POS Systems
- ID Verification
- SAP
- Jarvis & Pronto
- Invoice Processing
- Data Entry Accuracy
- Customer Service
- Product Knowledge
- Cash Management
Timeline
Sales Assistant (Manchester)
Domayne
02.2024 - 08.2024
Accounts Payable Officer
Harvey Norman @Domayne
03.2023 - 02.2024
Sales Associate
Optus
11.2021 - 04.2023
Housekeeping
Adina Hotel
05.2021 - 12.2021
Online Dispatch Manager/ Sales Associate
Harvey Norman @ Domayne
11.2020 - 01.2021
Online Orders, Small Appliances Department
Harvey Norman
05.2020 - 11.2020
Sales Assistant, Computers Department
Harvey Norman
11.2019 - 05.2020
Higher School Certificate -
Matraville Sports High School
High School Diploma -
Randwick Girls High School Junior Years
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