Isabella Philpot
Brisbane,QLD
Summary
Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Bilingual and hardworking individual with cert II and III degree in AIN. Track record of continued success in front desk hotel operations.
Overview
4
4
years of professional experience
Work History
Hospitality
SeaWorld Resort
01.2023 - 12.2023
- One thing that I achieved at the resort was I got the best worker certificate there
- Provided friendly and efficient service to customers while taking orders and making recommendations
- Maintained cleanliness of work area throughout shift including tables, floors, counters and equipment
- Stocked refrigerators, shelves and other areas with necessary items on a regular basis
- Kept track of reservations for restaurant seating ensuring availability for walk-in guests
- Ensured that all safety procedures were followed according to established guidelines
- Worked closely with management team to ensure smooth operations throughout shifts
Casual Worker
FlipOut
01.2022 - 08.2023
- Greeted customers and answered questions regarding products and promotions
- Gained experience in customer service, problem-solving and cash handling
- Uphold company standards by following established policies and procedures
- Demonstrated ability to multi-task effectively in a fast-paced environment
- Assisted in stocking shelves, setting up displays and organizing merchandise
- Provided assistance to customers with product selection, inquiries and complaints resolution
Retail Worker
McDonald's
01.2020 - 12.2022
- Adhered to safety standards while working around heavy machinery or hazardous materials
- Reported damaged and malfunctioning equipment to prevent accidents and further breakdowns
- Corrected order and product mistakes by assisting customers with returns and refunds
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously
Education
Certificate II & III - Health and Service Assistance
Mater Education
01.2023
St John Fisher College
01.2023
High School -
Sandgate District High School
01.2019
St Josephs Primary School
01.2017
Skills
- Team Member Motivation
- Confidence
- Customer Service
- Team Member support
- Hospitality services
References
- Beldina Paras, Mater Trainer, 0438 919 400
- Jorgie Squire, 0466 229 329
Timeline
Hospitality
SeaWorld Resort
01.2023 - 12.2023
Casual Worker
FlipOut
01.2022 - 08.2023
Retail Worker
McDonald's
01.2020 - 12.2022
St John Fisher College
High School -
Sandgate District High School
St Josephs Primary School
Certificate II & III - Health and Service Assistance
Mater Education