Isabella Ransom
Ruse,NSW
Summary
Well-organized professional equipped with varied experiences in administrative and retail roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic committed to delivering excellence in all facets of customer service and support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking and passionate job seeker with strong organizational skills eager to secure position.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
The Wellness Hub
04.2024 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected incoming payments, processed transactions and updated relevant records.
Retail Sales Associate
Chemist Warehouse
04.2023 - 02.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Childcare Trainee
Kids College
01.2023 - 03.2023
- Led small group activities that encouraged teamwork and cooperation among peers while promoting social skill development within a structured setting.
- Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials.
- Collaborated with team members to develop creative lesson plans tailored to individual learning styles, resulting in higher engagement levels among students.
- Promoted healthy habits by teaching children about hygiene practices and providing nutritious snacks.
- Supported children with special needs through tailored care and attention, enabling them to fully participate in group activities.
- Managed challenging behavior effectively using positive reinforcement strategies, leading to improved classroom dynamics.
- Enhanced children''s development by incorporating educational activities and games into daily routines.
- Monitored children''s progress closely, adjusting teaching methods as necessary to ensure optimal growth and development for each student.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Encouraged children to develop healthy social and emotional skills.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Read stories, sang songs and facilitated creative play.
- Assisted in potty training and toilet hygiene.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Responded to inquiries from parents and guardians.
- Developed lessons and activities to promote children's physical and emotional development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Education
No Degree - Completion of ( ROSA )
Leumeah High School
Leumeah, NSW12.2021
Skills
- Organization skills
- Scheduling
- Time Management
- Telephone skills
- Customer and client relations
- Scheduling appointments
- Customer Service
- Problem-Solving
- Attention to Detail
- Call Answering and Routing
- Relationship Building
- Payment Processing
- Documentation
- Supply Ordering
- Trustworthy
- Eager to learn
- Knowledge of WHS
Certification
- Licensed Lash and Brow Technician - 2020 - 2024
References
1. Michelle Paxton - 0415 207 247
2. Rachel Cook - 0433 507 988
Timeline
Receptionist
The Wellness Hub
04.2024 - Current
Retail Sales Associate
Chemist Warehouse
04.2023 - 02.2024
Childcare Trainee
Kids College
01.2023 - 03.2023
No Degree - Completion of ( ROSA )
Leumeah High School
- Licensed Lash and Brow Technician - 2020 - 2024
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