Isabella Razmovska
South Morang,Australia
Summary
Dedicated employee with strong skills in customer service, multitasking and time management. Committed to delivering a positive and lasting experience for every customer.
Responsible and motivated employee with strong technical proficiency in software and applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kmart Epping
Epping, Australia
05.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
Customer Service Sales Representative
JD Sports Epping
Epping, Australia
11.2023 - 08.2024
- Provided accurate information about products and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash registers to process payments for goods and services.
- Assisted customers with locating merchandise within the store.
Customer Service Cashier
McDonalds Mernda
Mernda, Australia
10.2021 - 04.2023
- Operated cash registers, credit card machines and other related equipment accurately.
- Complied with all health and safety regulations while performing job duties.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
VCE
Epping Secondary College
Epping01.2024
Meadow Glen Primary School
Epping01.2018
Skills
- Customer service
- Conflict resolution
- Data entry
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Customer focus
Volunteer Experience
Interfurn Melbourne Pty Ltd
Organizing and maintaining documents
Handling incoming customer phone calls
Managing the inbox and replying to emails
Macedonian- Language
Macedonian
Professional
Certification
Cert III - Beauty Therapy
References
References available upon request.
Timeline
Customer Service Sales Representative
JD Sports Epping
11.2023 - 08.2024
Customer Service Representative
Kmart Epping
05.2023 - Current
Customer Service Cashier
McDonalds Mernda
10.2021 - 04.2023
VCE
Epping Secondary College
Meadow Glen Primary School
Similar Profiles
Viola OmerViola Omer
Back of House (decant) at KMART - EPPINGBack of House (decant) at KMART - EPPING
Selvir SaliSelvir Sali
MECHANICAL STM2 at Metro Trains - EppingMECHANICAL STM2 at Metro Trains - Epping
Jessie ArmstrongJessie Armstrong
Waitress at Epping Golf CourseWaitress at Epping Golf Course
JORDAN GUNNYONJORDAN GUNNYON
Front End Cashier at Woolworths SupermarketFront End Cashier at Woolworths Supermarket
Armand LugodArmand Lugod
Warehouse and Production Operative at Australia BRUSHWARE CORPERATIONWarehouse and Production Operative at Australia BRUSHWARE CORPERATION