Isabella Rodighiero
Adelaide,South Australia
Summary
Proactive Creche Senior Staff Member and Front of House Employee with extensive experience in childcare and customer service. Skilled in roster management, first aid, and maintaining organized, welcoming environments. Strong problem-solving abilities and relationship-building skills contribute to seamless operations and high customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Creche Senior Staff Member
Paragon Fitness
07.2020 - Current
- Responsible for the wellbeing and care of up to 25 children at one time. From the ages of 6 weeks - 5 years old on weekdays and up to 10 years old on Saturdays.
- In charge of writing up the rosters for the creche team each month.
- Collaborated effectively with team members to accomplish daily and weekly tasks in order to meet operational goals.
- Maintained a clean and organized work area.
- Stay up to date with first aid and CPR training.
- Keep track of which children had medical conditions and allergies.
- Enforcing Creche rules for both children and parents.
- Build and maintain relationships with the children in care as well as with their parents.
Front of House Employee
Urban Desserts
07.2020 - 07.2021
- Maintained a clean and welcoming environment for guests, contributing to positive experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours as there was only ever two staff members in the store.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the dessert bar was ready for optimal operations each day.
- Collaborated with staff and management to provide exemplary customer service.
- Upsold items to customers in order to increase revenue.
- Prepared daily food items and assisted in the making and presentation of desserts.
- Ensured compliance with health codes by adhering to safety guidelines regarding food storage, cleaning, and sanitation procedures.
- Balanced receipts and payments in cash registers.
Team Member
KFC Restaurant
04.2017 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Arrived on time for shifts and adhered to company dress code guidelines and uniform.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
- Contributed to team success by completing jobs quickly and accurately.
- Sorted, labelled, and dated merchandise to prevent expirations and product losses.
- Notified supervisors of item shortages and organized materials in appropriate locations.
- Provided support to team members to ensure all goals were met in a timely manner.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Corrected order and product mistakes by assisting customers with exchanges and refunds.
- Trained new team members on company policies and procedures.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of coworkers and customers.
- Complied with Australian food hygiene and safety procedures.
- · Ensured OHS was being adhered to in the workplace with costumers as well as staff.
Education
Bachelor of Arts - Contemporary Arts
University of South Australia
Adelaide, SA09.2024
Skills
- Health and Safety Management
- Cleaning and Organizational Development
- Portfolio Management
- Cash Handling
- Customer service understanding
- Employee Mentoring
- Materials restocking
- Multitasking
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Reliability
- Relationship Building
Certification
Certificate 3 in Retail
Timeline
Creche Senior Staff Member
Paragon Fitness
07.2020 - Current
Front of House Employee
Urban Desserts
07.2020 - 07.2021
Team Member
KFC Restaurant
04.2017 - 06.2021
Bachelor of Arts - Contemporary Arts
University of South Australia
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