Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Rogers

Clothiers Creek,NSW

Summary

I have just moved to the area from the Gold Coast and am looking to upskill or improve upon the current skill set.


Attentive Waitress/bartender with superior knowledge of fine dining and dedication to fantastic dining experience. I'm Trained in POS systems and table service with understanding of food and beverage pairings and great salesmanship. I am known for maintaining speed and accuracy in high-traffic times. As an enthusiastic and reliable professional I take pride in providing excellent customer service and creating a memorable dining experience. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I Maintain focus and a positive attitude in stressful situations and fast paced environments.

I am a diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction.

I am a fast and eager learner that is always keen to go the extra mile and learn as much as I can.

Overview

8
8
years of professional experience

Work History

Dog Groomer

Petz With Pizazz
06.2020 - 07.2024
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and the staff. we fostered a calm and nurturing environment
  • Maintained a clean, safe, and hygienic work environment for optimal pet care.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with my clients, fostering trust in the quality and consistency of grooming services provided. Many I have gone on to dog sit as the owners trust me to take the best care of their animal.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Reference: Owner - Laura Smith 0402669314

Waitress

Romanas Italian
02.2019 - 07.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • I remained calm and poised when dealing with difficult customers or during busy shifts.
  • I always go above and beyond for my customers ensuring all their needs are met before they even know what their needs are
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • I worked in a highly collaborative team, that helped one another when needed to consistently provide the best customer service possible.
  • I built rapport with regular customers through friendly interactions and attentiveness to their needs.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • I was trained under and manged by an expert French waiter who has worked all around the world in high end restaurant's including the Savoy in London, Pascal is one of my references and will vouch for my work ethic and good character. 0424986644

Picker Packer

MX Store
08.2018 - 01.2019
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared shipments for safe transportation by securely wrapping pallets and labelling packages according to company guidelines.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.

Bartender/Floor Staff Member

The Broadbeach
01.2017 - 08.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to the ALH procedures, ensuring preparedness for the next shift
  • Managed drunk and disorderly patrons with swift no nonsense attitude.

Education

High School Diploma -

Emmanuel College
Carrara, QLD
09.2016

Skills

  • Patience and Empathy
  • Animal handling expertise
  • Relationship Building
  • Customer Service
  • Dog Breed Familiarity
  • Canine Behavior Knowledge
  • Continuous Learning Attitude
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cash Handling
  • Safe Food Handling
  • Hospitality service expertise
  • Memory retention
  • Complex Problem-Solving
  • Complaint resolution
  • Menu Memorization
  • Food safety understanding
  • High-volume dining
  • Beverage Preparation
  • Upselling

Timeline

Dog Groomer

Petz With Pizazz
06.2020 - 07.2024

Waitress

Romanas Italian
02.2019 - 07.2024

Picker Packer

MX Store
08.2018 - 01.2019

Bartender/Floor Staff Member

The Broadbeach
01.2017 - 08.2017

High School Diploma -

Emmanuel College

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Isabella Rogers