Isabella Samami
Melbourne,VIC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. (self motivated, ethic, dependable)
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Roll'd Kiosk At Coles
12.2021 - 04.2023
- Organised displays to maintain svisual appeal, engage customers, and promote specific merchandise..
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prioritized helping customers over completing other routine tasks in store.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Small Product Business Owner
Bliss By Bella Lashes
03.2019 - 03.2021
- Owned and prioritized product backlog.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- other: priorotised customer needs, extensive market research in the beauty industry, particularly false lashes
Education
Bachelor of Commerce - Marketing, Sales And Management
University of Melbourne
Parkville, VIC11.2024
Bachelor of Arts -
University of Melbourne
Parkville, VICCertificate 3 in Makeup -
Vocational Education And Training (VET)
11.2021
Skills
- Order Processing
- Promotional Support
- Payment Processing
- Customer Needs Assessment
- Building Customer Loyalty
- Customer Service and Assistance
- Complaint Handling
- Loss Prevention
- POS and Cash Register Operation
- Store Organization and Presentation
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
Certification
- [Makeup ] Training - [2019-2021]
- Recipient of Sage Publishing Marketing Award
Timeline
Sales Associate
Roll'd Kiosk At Coles
12.2021 - 04.2023
Small Product Business Owner
Bliss By Bella Lashes
03.2019 - 03.2021
Bachelor of Commerce - Marketing, Sales And Management
University of Melbourne
Bachelor of Arts -
University of Melbourne
Certificate 3 in Makeup -
Vocational Education And Training (VET)
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