Isabella Serravalle
Sydney,NSW
Summary
Dynamic Employment Relations Advisor with a proven track record at Peninsula Employsure Australia, excelling in client engagement and satisfaction. Leveraging strong verbal communication and analytical skills, I developed strategic solutions that aligned with business objectives, ensuring compliance and fostering lasting client relationships. Recognized for enhancing service delivery and navigating complex legislation to provide expert advice.
Overview
6
6
years of professional experience
Work History
Employment Relations Advisor
Peninsula Employsure Australia
11.2022 - 03.2025
- Provided advice through at least 20 meaningful conversations over the phone daily, as well as additional advice via email to clients.
- Developed strategic recommendations to enhance client engagement and satisfaction.
- Conducted in-depth analysis of client needs, aligning solutions with business objectives.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
Face2Face Administrator
Peninsula Employsure Australia
01.2022 - 11.2022
- Provided administrative support to the Face2Face team.
- Managed scheduling and calendar coordination for consultants visiting clients, ensuring optimal time management between appointments.
- Organised travel to and from appointments with clients, including remote areas all over the country.
- Coordinated scheduling and communication across departments to ensure seamless workflow and collaboration.
- Assisted the sales team by selling and booking services to clients.
First Response Assistant
Peninsula Employsure Australia
04.2021 - 01.2022
- Balance large volume of calls while completing follow up tasks and emails.
- Speak in clear, concise, and friendly manner while also keeping average call times to just over one minute
- Convince those that are unsure to continue with our service, leading to an average 23% transfer rate.
- Keeping calm and professional when speaking to emotionally distressed callers.
- Transfer calls to relevant departments fast and efficiently.
Assistant Manager
Seafolly
09.2018 - 04.2021
- Acted as manager.
- Trained new employees and manager on customer service, money handling, sales strategies, and day to day processes.
- Use problem solving and critical thinking skills to provide top quality customer service.
- Provide leadership by creating plan and goals throughout day, making sure others are taking action to achieve high results.
- Organised timesheets and approved pay for employees.
Admin Assistant
Lifespan Financial Planning
11.2020 - 03.2021
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Coordinated communication between clients and financial planners, streamlining information flow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Commerce - Human Resources, And Entrepreneurship
Macquarie University
Sydney, NSW04.2020
Skills
- Analytical and Critical thinking
- Verbal and Written communication
- Salesforce proficiency
- Prioritization and Time Management
- Customer Service
- Teamwork
Accomplishments
- Participated in the Big Idea Competition during my last semester. created an organisation aiming to solve a societal issue.
- Consistently achieved KPI targets through consultative customer service approach to meet individual needs of others.
Hobbies
- Cooking/ Baking
- Crochet
- Roller Skating
Timeline
Employment Relations Advisor
Peninsula Employsure Australia
11.2022 - 03.2025
Face2Face Administrator
Peninsula Employsure Australia
01.2022 - 11.2022
First Response Assistant
Peninsula Employsure Australia
04.2021 - 01.2022
Admin Assistant
Lifespan Financial Planning
11.2020 - 03.2021
Assistant Manager
Seafolly
09.2018 - 04.2021
Bachelor of Commerce - Human Resources, And Entrepreneurship
Macquarie University
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