Isabella Sheldrick
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Totti's Rozelle
Merivale
10.2022 - Current
- Serving customers, organising and preparing
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
Kookai Junior Retail Assistant
Kookai
12.2022 - 12.2022
- Christmas casual at Kookai Paddington
- Assisted in visual merchandising, creating eye-catching displays that increased store traffic.
- Streamlined restocking processes by organizing backroom areas for easier access during busy periods.
- Contributed to sales goals by upselling products and identifying cross-selling opportunities.
- Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
Waitress / Customer Service Papa's Pasticceria
Papa's Pasticceria
02.2022 - 08.2022
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Processed orders and sent to kitchen employees for preparation.
Customer Service Cashier
The Good WholeFoods
04.2021 - 07.2021
- Serving customers, preparing culinary dishes and occasionally promoting/marketing material on Instagram.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Waitress at Ashfield Bowling Club
Ashfield Bowling Club
06.2020 - 01.2021
- Experienced in customer service and retail environments, I bring a proven track record of delivering exceptional service and building positive relationships with customers.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Baker Delight Sales Representative
Baker Delight
01.2017 - 01.2019
- Serving customers, reviewing new products and deals
- Up selling
- Answering and resolving customer complaints.
- Analyzed customer preferences to design and create tailored products.
Education
Bachelor of International Security Studies and Criminology -
Australian National University
Canberra, ACTHSC Graduate -
Presbyterian Ladies' College - Sydney
Croydon, NSW2021
Bachelor of Communication -
Australian Speech Communication Association
Presbyterian Ladies College2019
Skills
- Waitdress/ Customer Service
- Teamwork and Collaboration
- Interpersonal Communication
- Good Telephone Etiquette
- Microsoft Word
- Analytical and Critical Thinking
- Data Entry
- Multitasking
Certification
- Barista Certificate
- Health and food safety certificate
Languages
Italian
Limited Working
Timeline
Kookai Junior Retail Assistant
Kookai
12.2022 - 12.2022
Totti's Rozelle
Merivale
10.2022 - Current
Waitress / Customer Service Papa's Pasticceria
Papa's Pasticceria
02.2022 - 08.2022
Customer Service Cashier
The Good WholeFoods
04.2021 - 07.2021
Waitress at Ashfield Bowling Club
Ashfield Bowling Club
06.2020 - 01.2021
Baker Delight Sales Representative
Baker Delight
01.2017 - 01.2019
Bachelor of International Security Studies and Criminology -
Australian National University
HSC Graduate -
Presbyterian Ladies' College - Sydney
Bachelor of Communication -
Australian Speech Communication Association
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