Summary
Overview
Work History
Education
Skills
Timeline
Generic
ISABELLA  SIMS

ISABELLA SIMS

Bangalow,NSW

Summary

I am a warm, reliable, and highly adaptable professional with a diverse background in NDIS Administration and Office duties, Customer Service, Aged and Disability Support, NSW Health Data entry, Fitness group instruction, Reception duties, Childcare and Remote Call- Centre, My experience across both care-based and administrative roles has equipped me with strong organisational skills, attention to detail, and the ability to manage multiple priorities with empathy and efficiency. I take pride in delivering high-quality service, maintaining accurate records, and supporting both clients and colleagues with professionalism and compassion. Known for my calm and approachable nature, I thrive in team environments where communication, trust, and flexibility are key. I am now seeking to bring my skills and commitment to a supportive administrative position where I can contribute to meaningful outcomes and continue growing professionally.

Overview

18
18
years of professional experience

Work History

Administration Assistant

East Coast Care Connect
Lennox Head, NSW
03.2025 - Current
  • Office administration, ensuring timely and accurate communication among clients and staff
  • Physiotherapy administration, including appointment scheduling and client liaison
  • Organised and maintained electronic filing systems to improve data retrieval and workflow efficiency
  • Assisted with invoicing, appointment booking, and staff scheduling
  • Strong proficiency in Microsoft Office, Excel and medical scheduling software
  • Reliable team support with a focus on accuracy, confidentiality, and client care

Support Worker

East Coast Care Connect
Lennox Head, NSW
03.2025 - Current
  • Provided compassionate, person-centred care to individuals with a wide range of physical and cognitive needs
  • Developed and implemented personalised care plans, tailored to enhance clients’ independence, comfort, and overall well-being
  • Supported clients with daily living activities including personal care, mobility, and meal preparation, while maintaining dignity and respect
  • Coordinated and facilitated recreational and community-based activities to encourage social inclusion and mental stimulation
  • Maintained accurate progress notes and collaborated with families, allied health professionals, and support coordinators

Support Worker

Sunflower Care Solutions
Canberra, ACT
12.2024 - 03.2025
  • Mental Health Support
  • Hospital Support
  • Household Support
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Organised leisure activities for clients in the community.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.

Disability Support Worker

Anna Martignoni
04.2023 - 03.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.

Aged Care Worker

Kevin & Shirley Geaghan
02.2023 - 03.2024
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Support Worker

Byron Bay Respite
06.2022 - 12.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Mental Health Support and management.

Amdinistration, Data Entry and Phone Lines

NSW Health & Medibank
Sydney, Remote, NSW
01.2021 - 01.2022
  • Continuously updated knowledge to callers in the COVID pandemic and delivered correct information on the phone lines.
  • Data Entry and filing of patient information
  • Transferring calls to Doctor and Nurse lines or Ambulance

Private Nanny

Allison Lally
Canberra, ACT
01.2020 - 12.2020
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bed time routine and reading

Pharmacy Assitant

Miller's Pharmacy
Yass, NSW
01.2020 - 10.2020
  • Administered scripts
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Customer Service Representative

Wild Things
Melbourne, VIC
01.2019 - 11.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Customer Service

Healthy Life
Canberra, ACT
02.2018 - 10.2018
  • Developed a deep understanding of customer service principles and customer service best practices.

Yoga Instructor

Vita Yoga Belongil Byron Bay
01.2017 - 07.2017
  • Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
  • Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
  • Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.

Hotel Front Desk Receptionist

Rae's On Wategos
Byron Bay, NSW
01.2016 - 12.2016
  • Welcomed each new arrival pleasantly and confirmed reservations and identification and directed to room.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Scheduled massage treatments

Boarding School Matron

Summerfields Boys Primary School
Oxford, UK, England
01.2011 - 12.2011
  • Boy School Matron(Boarding Mistress) Mixed ages: 6- 10 yrs old Worked flexible hours; night, day and weekend.
  • Before school wake up and routine
  • Safely and efficiently getting Boy's over to School and classes.
  • Laundry, cleaning and restocking Lodge.
  • After School activities. Dinner and bedtime routine.
  • Communicated any issues to Lodge Parents and liaised with Parents.
  • Supportive, caring role.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Retail Sales Worker

City Beach
01.2007 - 01.2008

Education

Pilates

Pilates Reformer Rehabilitation Training
Polestar
01-2020

Bachelor of Physiotherapy

University of Canberra
Canberra, ACT

Yoga Instructor 250hrs

Yoga Teacher Training
Vita Yoga Byron Bay
01.2016

High School Diploma -

Somerville House
South Brisbane, QLD
12.2010

Skills

Administration

Reception

Office Administration & Record Management

Customer Service & Client Support

NSW Health Data Entry & Confidentiality Handling

Microsoft Office Suite (Word, Excel, Outlook)

Appointment Scheduling & Reception Duties

Inbound Call Handling & Remote Call Centre Operations

Aged & Disability Support (Person-Centred Care)

Childcare & Behavioural Support

Group Fitness Instruction (Yoga & Pilates)

Strong Written & Verbal Communication

Time Management & Multitasking

Team Collaboration & Conflict Resolution

Empathy, Patience & Active Listening

Adaptability in Fast-Paced Environments

Hotel software knowledge

Initiative-taking

Professional

Documentation skills

Client Confidentiality

Computer Skills

Health and safety

Creative Thinking

Respite Care

Palliative Care

CPR training

Goal-Oriented

Call centre experience

Microsoft Office

Timeline

Administration Assistant

East Coast Care Connect
03.2025 - Current

Support Worker

East Coast Care Connect
03.2025 - Current

Support Worker

Sunflower Care Solutions
12.2024 - 03.2025

Disability Support Worker

Anna Martignoni
04.2023 - 03.2024

Aged Care Worker

Kevin & Shirley Geaghan
02.2023 - 03.2024

Support Worker

Byron Bay Respite
06.2022 - 12.2022

Amdinistration, Data Entry and Phone Lines

NSW Health & Medibank
01.2021 - 01.2022

Private Nanny

Allison Lally
01.2020 - 12.2020

Pharmacy Assitant

Miller's Pharmacy
01.2020 - 10.2020

Customer Service Representative

Wild Things
01.2019 - 11.2019

Customer Service

Healthy Life
02.2018 - 10.2018

Yoga Instructor

Vita Yoga Belongil Byron Bay
01.2017 - 07.2017

Hotel Front Desk Receptionist

Rae's On Wategos
01.2016 - 12.2016

Boarding School Matron

Summerfields Boys Primary School
01.2011 - 12.2011

Retail Sales Worker

City Beach
01.2007 - 01.2008

Pilates

Pilates Reformer Rehabilitation Training

Bachelor of Physiotherapy

University of Canberra

Yoga Instructor 250hrs

Yoga Teacher Training

High School Diploma -

Somerville House
ISABELLA SIMS