Isabella Srour
Melbourne,VIC
Summary
I am an enthusiastic and results-driven professional with extensive experience in retail, fashion and customer service. I am highly skilled in providing exceptional customer experiences, managing stock and maintaining an organised and well merchandised store. I have proven ability to adapt to fast-paced, high-pressure situations while consistently meeting KPI's and achieving sale goals for the company. I have lots of knowledge on fashion trends and social media as someone who is a freelance stylist and am wanting to create my own sustainable fashion brand. I am an excellent team player with leadership experience assisting with managerial tasks in hospitality. While I have a Bachelors Degree in Criminal Justice, I am equally passionate about fashion and design.
Overview
10
10
years of professional experience
Work History
Casual Admin Support
Insight Admin
Melbourne , VIC
08.2024 - Current
- Provide administrative support to clinical and administrative teams.
- Coordinate appointments, client bookings, and manage schedules.
- Handle phone calls, emails, and client inquiries.
- Maintain correct documentation and client records.
- Compliance with privacy regulations.
- Provide general office and administrative support.
- Working from home.
Internship Student
Police Prosecutions Melbourne Unit
Melbourne CBD, VIC
03.2024 - 07.2024
- Provided administrative support to management, prosecutors, and other staff.
- Processed incoming and outgoing mail daily.
- Compiled court lists using Excel spreadsheets.
- Maintained filing systems, both electronic and hard copy.
- Performed data entry tasks into various databases.
- Developed exceptional multitasking and organisational skills.
- Worked well in a team environment as well as independently.
Retail Christmas Casual
Calvin Klein dfo South Wharf Outlet
South Wharf, VIC
08.2023 - 02.2024
- Fitting room open and close process.
- Provided excellent customer service by listening to customer requests and responding promptly and efficiently to their needs.
- Working efficiently in a fast-paced, busy period.
- Women’s and men’s merchandising
- Working well in a large team.
- Adapting to new types of diverse customers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Retail Casual Worker
Globe Outlet Port Melbourne
Port Melbourne , VIC
05.2022 - 08.2023
- Pallets of stock, unboxing, hanging, and re-tagging.
- Processed incoming shipments and transfers quickly and accurately, according to company policy.
- Ticketed, arranged and displayed merchandise to promote sales.
- Working towards budget / KPIs.
- Handled returns and exchanges according to company policies.
- Opening and closing store procedures.
- Working with discounts and special reductions.
- Working with a team and management to enhance store foot traffic and display.
Part-time
OneByOne Café
Keilor East, VIC
03.2021 - 09.2022
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- FOH and BOH skills.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Using new, upgraded till/POS networks.
- End-of-day money count.
- Stock count and ordering.
- Prioritized and organized tasks to efficiently accomplish service goals.
Casual Waitress
North & Eight
Aberfeldie, VIC
06.2015 - 01.2021
- Consistently provided professional, friendly, and engaging service.
- Stocked service areas with supplies during slow periods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- I assisted co-workers whenever possible.
- Assisted with guest inquiries, take-out orders, and restaurant cleanliness.
Education
Bachelor of Criminal Justice -
RMIT University
Melbourne07.2024
Skills
- Developed exceptional customer service skills across different work environments (office, retail, and hospitality)
- Ability to display merchandise effectively based on seasonal trends and higher-selling items
- Ability to work towards KPIs and store budget while maintaining good customer service and organization, store cleanliness
- Skills in restocking, being organized, and maintaining a well-stocked floor front
- Fashion, creative, and social media skills
- Well-spoken and positive, ensuring that if an issue arises, I can effectively resolve the issue while maintaining a positive and calm manner
References
- Marco Tawfek, manager and boss of OneByOne, 047-481-0717
- Joseph Rofaeil, Manager and Owner of OnebyOne, 043-810-0615
- Jordan Purchase, Area Manager of Globe Outlet, 043-458-0543
- Tahlia Vocke, Supervisor at Calvin Klein, 0483 333 605
- Melody Lau, Supervisor at Melbourne Police Prosecutions, 0466 515 900
- Ilana Caia, Director at Insight Admin, 0420 828 796
Timeline
Casual Admin Support
Insight Admin
08.2024 - Current
Internship Student
Police Prosecutions Melbourne Unit
03.2024 - 07.2024
Retail Christmas Casual
Calvin Klein dfo South Wharf Outlet
08.2023 - 02.2024
Retail Casual Worker
Globe Outlet Port Melbourne
05.2022 - 08.2023
Part-time
OneByOne Café
03.2021 - 09.2022
Casual Waitress
North & Eight
06.2015 - 01.2021
Bachelor of Criminal Justice -
RMIT University
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