Isabella Thomas
Townsville,QLD
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Food Service Worker
KebabZone
Townsville, QLD
06.2022 - 12.2022
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Monitored inventory levels of food items used during meal services.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Assisted with inventory management and restocking supplies as needed.
- Maintained accurate records of sales transactions for end-of-day reports.
- Assisted with unloading deliveries from suppliers into storage areas.
- Prepared beverages such as coffee, tea, soda.
- Followed established cash handling procedures when collecting payment from customers.
- Utilized point-of-sale systems for taking orders from customers.
- Delivered food orders promptly and accurately to guests tables.
- Served meals to customers in a friendly and courteous manner.
- Ensured that all foods were prepared according to health department regulations.
Food Service Worker
Pinkys Food
Townsville, QLD
06.2018 - 11.2018
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Monitored inventory levels of food items used during meal services.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda.
- Followed established cash handling procedures when collecting payment from customers.
- Utilized point-of-sale systems for taking orders from customers.
Hair Salon Assistant
Gloss Hair
Dudley Park, WA
11.2015 - 06.2016
- Prepared color formulas as directed by stylists.
- Provided assistance to other staff members during busy times.
- Checked out customers at the end of their visit.
- Educated clients on proper care instructions for their newly styled hair.
- Processed payments from customers for services rendered.
- Maintained a clean work environment throughout the day.
- Set up stations for stylists before their appointments with clients.
- Performed basic receptionist duties such as answering phones and taking messages.
- Stocked shelves with new products when needed.
- Cleaned and sanitized all salon tools and equipment.
- Greeted customers and provided excellent customer service.
Pharmacy Assistant
Savemor Pharmacy
Moora, WA
09.2013 - 02.2014
- Prepared labels for prescriptions and dispensed medications to patients.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Greeted customers upon arrival at the pharmacy counter.
- Processed payments from customers using cash registers and debit and credit card terminals.
Education
Cert 2 - Hairdressing
Balga Polytechnic West
Balga WA12-2016
Skills
- Customer Service
- Food Storage
- Food assembly
- Equipment Maintenance
- Safe Food Handling
- Order review
- Housekeeping Duties
- Labeling prescriptions
- Supply Restocking
- Counter support
- Stocking shelves
- Surface cleaning
- Counter cleaning and sanitation
Timeline
Food Service Worker
KebabZone
06.2022 - 12.2022
Food Service Worker
Pinkys Food
06.2018 - 11.2018
Hair Salon Assistant
Gloss Hair
11.2015 - 06.2016
Pharmacy Assistant
Savemor Pharmacy
09.2013 - 02.2014
Cert 2 - Hairdressing
Balga Polytechnic West