ISABELLA THOMAS
Wollstonecraft,NSW
Summary
A motivated and adaptable professional with a Diploma of Beauty Therapy and currently completing a Bachelor of Medical Science at Western Sydney University. I have experience across a variety of client-facing roles, including clinical, retail, and healthcare settings, where I’ve developed strong skills in customer service, administrative operations, and the use of technology to support smooth, efficient workflows.
I am confident in managing front desk responsibilities such as booking appointments, handling enquiries, processing payments, and maintaining a welcoming and organized environment. I’m highly proficient in using booking systems, CRM software, and point-of-sale platforms, and I enjoy learning new technologies that improve customer and team experiences.
With a foundation in clinical skin treatments and cosmeceutical knowledge, I also have a solid understanding of client care in wellness and health-aligned environments. I'm passionate about educating clients, explaining services clearly, and ensuring they feel supported and informed.
Whether working in a medical practice, retail environment, or customer service role, I bring a professional, warm, and proactive attitude. I thrive in fast-paced teams, communicate effectively, and take pride in delivering excellent service, solving problems, and contributing to a positive workplace culture.
Overview
5
5
years of professional experience
Work History
Skin and Laser Therapist
Laser Clinics Australia
04.2024 - Current
- Performed skin treatments and laser services, provided consultations, and offered tailored skincare advice.
- Met key performance indicators (KPIs) and invoiced clients using the Zenoti system.
- Managed client bookings through a comprehensive booking system, as well as performed reception and telephone duties.
- Delivered exceptional client care, ensuring clients felt comfortable and informed throughout their treatments.
- Developed technical skills in skin therapy and laser technology, enhanced client relationship management, and improved attention to detail while delivering high-quality service.
- Set up rooms, equipment and stations for clients and restocked areas between appointments.
- Ensured compliance with all relevant regulatory standards pertaining to the safe operation of laser equipment.
- Evaluated effectiveness of treatments through regular review of patient feedback and clinical data.
- Helped front desk personnel with appointments, scheduling and product sales.
- Maintained detailed records of patient information, such as medical history, medications taken and treatments received.
- Used advanced equipment to perform aesthetic treatments.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Provided customer service support for clients seeking additional information about the clinic's services.
- Assessed patient's condition to determine best treatment strategy and developed individualized plans for each client.
- Supported profitability by upselling products and services and processing sales.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Register and Customer Service
Borrusos Pizza and Pasta
Northbridge
06.2022 - 12.2025
- Managed register operations, processed customer orders, assisted in dining and take-out services, and handled bookings, inquiries, and payments over the phone.
- Ensured customer satisfaction by providing attentive service and resolving any issues.
- Improved problem-solving, multitasking, communication, and attention to detail in a busy, customer-facing environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service & Retail Assistant
Toy Mate
Chatswood Chase
10.2020 - 12.2025
- Responsible for assisting customers with product selections, processing transactions, and ensuring the store was organized and presentable.
- Gained valuable experience in managing high customer volumes during the holiday season and learned to maintain a positive and professional demeanor in a fast-paced retail environment.
- Developed strong customer service skills and improved my communication abilities as I interacted with customers regularly.
- Learned how to manage time effectively and keep the store in order amidst busy periods.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Kept up-to-date knowledge of all products available in the store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
Customer Service and Food Preparation
McDonald's
Cremorne
02.2021 - 09.2025
- Processed orders and transactions, prepared food, maintained cleanliness in the kitchen and dining areas, and oversaw drive-through operations.
- Worked under pressure to provide quick, quality service while maintaining high standards of food safety.
- Developed multitasking, teamwork, customer service, and cash handling skills, ensuring efficient and smooth operations during peak hours.
- Worked effectively in team environments to make the workplace more productive.
Education
BACHELOR OF MEDICAL SCIENCE -
Western Sydney University
Parramatta, NSW06-2027
DIPLOMA OF BEAUTY THERAPY - Health And Wellness
Ella Bache College
Artarmon, NSW03-2024
Skills
- Advanced Skin Treatments
- Skin analysis
- Laser treatments
- Aquafacial
- LED therapy
- Microdermabrasion
- Chemical peels
- Kleresca
- Skin needling
- Client Consultation
- Treatment Planning
- Cosmeceutical expertise
- Reception Skills
- Administrative Skills
- Client Interaction
- Invoicing
- Payment processing
- Front Desk Operations
- Customer Service
- Client Education
- Documentation and recordkeeping
- Computer proficiency
- Scheduling and calendar management
- Dedicated team player
- Professional demeanor
- Technology Proficiency
- Point-of-Sale Systems
- Inventory control
- Multitasking and organization
- Effective communication
- Team collaboration
- Attention to detail
- Safety protocols
- Client relations
- Positive attitude
- Time management
- Multi-line telephone system operation
Languages
English
Native/ Bilingual
Italian
Professional
Timeline
Skin and Laser Therapist
Laser Clinics Australia
04.2024 - Current
Register and Customer Service
Borrusos Pizza and Pasta
06.2022 - 12.2025
Customer Service and Food Preparation
McDonald's
02.2021 - 09.2025
Customer Service & Retail Assistant
Toy Mate
10.2020 - 12.2025
BACHELOR OF MEDICAL SCIENCE -
Western Sydney University
DIPLOMA OF BEAUTY THERAPY - Health And Wellness
Ella Bache College
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